In today’s world, people need to work together more than ever before. Whether it’s a major strategic initiative or a small working group exploring a potential innovation, collaborative work is an integral part of how organizations operate. However, not all organizations know how to manage all that work, and one approach won’t work for every organization.
Strategic Portfolio Management (SPM) is a powerful way to align strategy, investment, work delivery, and benefits management. But it’s not the right tool for a few people collaborating on a smaller or ad hoc initiatives. Those people and teams need something simple and straightforward, something that allows them to focus on getting the work done with minimal overhead.
Enter ServiceNow Collaborative Work Management (CWM). CWM is designed to allow teams to come together quickly and easily, allowing them to focus on the work that they are doing, rather than the need to set up a sophisticated tool. Using CMM, teams can deliver value to the business, in three ways:
- Unite - Providing digital, collaborative space that allows teams and individuals to come together to solve problems, produce work and manage their documents.
- Simplify - CWM provides an intuitive user experience that allows individuals to focus on completing their work, not learning how to use a tool.
- Empower - A flexible, user-driven configuration approach that allows people to work the way they want, tracking data and performance that works for them, rather than requiring them to adapt to the limitations of their software.
CWM gives these teams of knowledge workers a central hub to coordinate their work, while still allowing each team to interact differently based on their needs. Teams can switch between lists, Kanban and Gantt views to manage their tasks. Some teams may use standard views, others may want to configure with custom fields to best suit their teams. Most importantly, teams can shift and adapt as they learn more about what works best for them.
With small teams, efficiency is key, and CWM supports automation of repetitive tasks, allowing team members to focus on delivering value while relying on alerts to identify any anomalies. Team members have visibility into their work, the progress that is being made and the performance against the objectives that need to be met, at all times!
Finally, because CWM is part of the Now platform, team have access to all information as they need it, and business leaders can see how work is progressing. Work that starts in CWM can generate more significant discretionary initiatives, and these can be fed directly into ServiceNow SPM, providing a completely seamless link between strategy and all forms of delivery.
With CWM, ServiceNow empowers your people to work however they want, provides them with simple, intuitive tools that allows them to be successful, and provides an environment there they can unify around common goals. Want to know more? Start here to learn how you can empower and bring your teams together.
