kristymerriam
Administrator

 

If you’ve ever spent hours crafting ATF (Automated Test Framework) test cases, you know how tedious the process can be. Manually clicking through test steps, ensuring proper QA coverage, and debugging complex workflows—it all adds up. But what if you could generate ATF tests automatically from simple text instructions?

That’s exactly what Now Assist for Test Creation does.

 

What is Now Assist for Test Creation?

This AI-driven feature leverages natural language processing to convert developer instructions into fully automated ATF test cases. Instead of manually building tests step by step, you can simply describe what you want, and Now Assist does the rest.

Key Features:

 

Save time – Reduce test creation time by up to 80%
Improve accuracy – Generate structured test steps instantly
Ensure QA coverage – Automate tests for various ServiceNow components

 

How It Works: A Quick Demo

During the latest Creator Toolbox episode, ServiceNow experts showcased how Now Assist simplifies ATF testing. With a simple text prompt like:

"Create a new user named Bill McDermott, assign them the ‘itil’ role, and generate an incident record with the description 'My New Test Record’."

Now Assist automatically builds the test steps, filling in key details like form submission, field updates, and data validation. The result? A fully functional test that you can review, tweak, and run instantly.

 

Writing Better Prompts: Best Practices

Since Now Assist relies on AI, the quality of your test depends on how well you structure your prompt. Here are some tips:

 

✔️ Be Specific – Instead of “Create a user and assign a role,” say “Create a user named John Doe and assign the itil role.”
✔️ Use Exact Values – Instead of “Set price to 800”, say “Set price to $800.”
✔️ Define Actions Clearly – Specify whether to create, update, or validate fields.

 

What’s Next for Now Assist?

ServiceNow is continuously expanding Now Assist’s capabilities. Upcoming improvements include:

 

🚀 Support for Service Portal forms and lists
🚀 Out-of-the-box app testing
🚀 AI-driven test generation directly from user stories

 

Final Thoughts

Now Assist for Test Creation is a game-changer for ServiceNow developers looking to streamline their ATF workflows. By leveraging AI, you can reduce manual effort, improve test reliability, and free up time for more critical development tasks.

Want to see it in action? Watch the full Creator Toolbox episode now!

8 Comments
mbenfowler
Tera Explorer

What plugins are needed to enable the "Create with Now Assist" button within ATF?

Also that roadmap feature where Now Assist will generate prompts based on Story Acceptance Criteria sounds really amazing. How many clients have been successful with shifting quality left like this? A challenge for me so far is understanding what new projects we develop internally would benefit from an immediate ATF suite in support.

Daniel Draes
ServiceNow Employee
lovelyvinay
Tera Explorer

Amazing. Quick Questions

 

1. can we create step for validation of any text/message on the portal using now assist?

        A. Cat item submission(submitted successfully)

        B. Help text of any variable

2. Variable state validation portal using now assist (mandatory/read only)?

3. Uploading attachments to cat item using now assist?

 

The test creation directly from user story is really Amazing. Looking forward for that feature, I believe this saves a lot of time for test creators. 

Vince M
Giga Explorer

Can AI be used to generate attachments for attachment testing? . . .they get lost in cloning and loading of between environments. It would be very helpful to automate this process.

anant_singh
Tera Explorer

Hi @kristymerriam @Daniel Draes 

is AI - powered ATF testing available in Xanadu release?

We have "Now Assist for Creator" subscription but couldn't see the skills available for ATF! 

shill
Mega Sage

Hi @anant_singh ,
We are having the same problem (Now Assist for Creator installed, but no ATF options).
Did you ever get it figured out?

gouthambven
Tera Explorer

What plugins are needed to enable the "Create with Now Assist" button within ATF

Daniel Draes
ServiceNow Employee

You will need to go use Now Assist Admin, there you should see Test Generation as a Skill within Creator.

DanielDraes_0-1758173388899.png


If this does not show up, check the Application Manager for an update to Now Assist for Creator. In Zurich the version should be 28.1.0 as of the date of this post.

DanielDraes_1-1758173463114.png