Now Assist Analytics Generation w/Robert Ninnes - ServiceNow Creator Toolbox

[Earl Duque]

✨Unleashing the Power of Generative AI with Data Visualization Generation in ServiceNow

In the latest and final episode of Creator Toolbox with Chuck Tomasi, we dove deep into one of the newest tools in the ServiceNow arsenal: the Data Visualization Generation skill, part of the Now Assist for Creator suite. This episode was not only special because it marked the end of Chuck’s tenure as a host, but also because it introduced a tool that promises to revolutionize how developers and dashboard owners interact with data.

The Future of Data Visualization is Here

Data visualization has always been a crucial part of making informed decisions. Whether you’re a developer, an analyst, or an executive, the ability to quickly interpret and present data can significantly impact the effectiveness of your work. The new Data Visualization Generation skill leverages the power of generative AI to simplify and accelerate this process, enabling users to create complex visualizations using simple natural language prompts.

 

How It Works

The Data Visualization Generation skill works by interpreting the user’s natural language input, understanding the data schema within ServiceNow, and generating appropriate visualizations. Whether you want a bar chart, pie chart, or trend line, the tool attempts to create the most suitable visualization based on your input. For example, typing “Number of incidents caused by changes within three days of the change occurring” prompts the system to generate a relevant data visualization, using the underlying data from ServiceNow tables.

One of the most impressive aspects of this tool is its ability to adapt to different users. Developers might input more structured queries, similar to SQL commands, while non-developers might describe their needs in plain language. The AI works to understand and process both types of inputs effectively.

 

Current Limitations and Future Enhancements

While the tool is powerful, it's not without its limitations. During the episode, there were instances where the AI struggled with complex queries or failed to identify the correct data sources due to ambiguous terms. However, the ServiceNow team is aware of these issues and is actively working on improvements.

Future updates will include more conversational features, allowing the AI to ask clarifying questions if it doesn’t fully understand the initial prompt. Additionally, there are plans to enable the tool to handle multi-metric visualizations and provide better support for complex queries.

 

Why You Should Upgrade Now

As Robert pointed out, these cutting-edge tools are only available if your instance is up-to-date. With the Washington and Xanadu releases bringing significant enhancements to the platform, skipping an upgrade means missing out on tools that can dramatically boost productivity and innovation.

 

Final Thoughts

This episode of Creator Toolbox was a fitting end to Chuck Tomasi’s time as a host. It highlighted not just the present capabilities of ServiceNow but also the exciting future that lies ahead, driven by AI and automation. If you’re a ServiceNow developer or a data enthusiast, the Data Visualization Generation tool is something you’ll want to explore. Its ability to turn simple language into powerful visual insights can change the way you work with data.

For those of you who haven’t upgraded your instance yet, now is the time. The future of development on ServiceNow is brighter—and more visual—than ever before.

Don’t forget to check out the full episode on YouTube and keep an eye out for more exciting updates from the ServiceNow team.