laurentapia
Administrator

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Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building  a fully featured ServiceNow application via natural language. #BuildWithBuildAgent is your chance to vibe code with ServiceNow and see just how fast you can build an amazing app! 

 

Join the challenge to get recognized and inspire the ServiceNow Community with what you can build using Build Agent. 

 

Complete the Challenge

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What is Build Agent? 

 

ServiceNow Build Agent is a smart AI tool that helps you build, edit, and deploy full-stack applications via a conversational interface. It’s designed to support developers of all backgrounds, whether you're just starting out or a veteran of the platform. 

 

Build Agent is what we’ve been calling an accelerating tool; it accelerates your build process so you can bring ideas to life faster. It writes the code, organizes your files, fixes errors as it goes, and takes care of both the core logic and the user interface components. 

 

Just describe a task using natural language, and the agent manages the entire build process. 

 

Why Join the #BuildWithBuildAgent Challenge? 

 

  • Get hands-on with ServiceNow’s innovative agentic AI tool 
  • Inspire others by sharing what you built 
  • Earn recognition in the Community

 

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How to Participate: 

 

  1. Get Started: Go into your ServiceNow IDE in your instance. Once you have activated the Build Agent skill (pre-installed on Personal Developer Instances), you can create a new application or edit an existing ServiceNow IDE app using natural language prompts. Include the initial prompt that kicked off your Build Agent journey, and any standout prompts that helped bring your app to life. 
  2. Document: Share your experience with others by submitting a description (300 words or more), a quick video, or an infographic about your app on social media with the hashtag #BuildWithBuildAgent. 
  3. Share: Comment on this blog post and be sure to attach a link to your social post. Include a brief description of your experience using Build Agent!

 

For more information on how to get started, feel free to check out the FAQs at the bottom of this post or watch the video walkthrough below. 

 

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Getting Started with Build Agent 

 

Need help getting started? Check out the video below to learn how to get started with ServiceNow Build Agent and how to enter the #BuildWithBuildAgent Challenge. 

 

 

https://devlink.sn/EarlBuildWithBlog 

 

We’ve also compiled a helpful list of resources in our FAQs to help you get started. Explore how to participate, content creation tips, and more below. You can also access our #BuildWithBuildAgent toolkit for comprehensive guidance and best practices here. 

 

Still have questions? Our Community is here to support you every step of the way. Feel free to ask a question on this blog or our Now Assist forum. You can also reach out to us at buildwith@servicenow.com. Please note that response times may vary! 

 

Get started today and show us what you can build with Build Agent! 

 

 

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General FAQs

 

Where Do I Enter?  

 

To enter, please follow all official guidelines and submit your entry by replying to this Community blog post. Your response should include a description of what you created using Build Agent, along with a direct link to your social media post where you shared your creation! Make sure to include #BuildWithBuildAgent in your social media post to enter the challenge. 

 

How can I get started? 

 

Access Build Agent in Personal Development Instance on developer.servicenow.com and sign in or create a free account. Click "Request Instance," choose the latest release, and submit your request. You'll get a URL and admin credentials within minutes to start building. 

 

How many natural language prompts can I use? 

 

For this challenge, users with Now Assist for Creator licenses have no limit! For everyone else, your ServiceNow Instance will be limited to 25 prompts. PDIs on developer.servicenow.com have a limit of 10 prompts per instance. Want to keep building with Build Agent? Just back up your work, release your Personal Developer Instance, request a new one, and continue creating your application. 

 

Where and What Do I Post on Community?  

 

Post it right here! At the bottom of this blog, leave a comment with a link to your social post, along with a description of what you’ve built using Build Agent. 

 

Do You Have Any Tips for Content Creation? 

 

We have compiled resources to help guide you through the #BuildWithBuildAgent content creation process here! 

 

Where and What Do I Post on Social Media?  

 

You can post on any social media platform, whether it’s LinkedIn, YouTube, X, Instagram, or public forums such as Reddit or Stack Overflow. You’re also welcome to share what you built using Build Agent on a personal or company blog or website. Just make sure your post is publicly accessible and includes #BuildWithBuildAgent ! 

 

Here’s an example of a social post: 

 
 

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What if I Don’t Have Social Media or Don't Want to Post Publicly?  

 

Not to worry! Please send an email to BuildWith@servicenow.com, and we will contact you to redeem your swag.  

 

When Will I Receive My Swag?  

 

To receive swag, you must have completed the challenge by November 23, 9:00 AM PST, and placed your swag order no later than November 24th, 9:00 AM PST. Swag was available only while supplies lasted.

You can expect your swag to arrive in late January or early February. If you’re located outside the United States, please allow additional time for shipping. 

 

Do I Need to Fill Out a Submission Form?  

 

No submission form is required! Just follow the guidelines above and you’re good to go!  

 

How do I get featured in the App Gallery? 

 

Include the initial prompt that kicked off your Build Agent journey, and any standout prompts that helped bring your app to life. 

 

These prompts give us insight into your creative process and will help the team behind Build Agent choose which apps to showcase in the App Gallery. 

 

When Does the Challenge End?  

 

While the challenge officially concluded on November 24th, we welcome you to continue sharing your apps past this date. 

 

Who is Eligible to Enter the Challenge?  

 

We invite everyone aged 18 and above to join us! Whether you're an absolute beginner or an experienced developer, your contribution is valued! 

 

I Have a Problem Who Do I Reach Out to? 

 

Please comment directly on this blog or email buildwith@servicenow.com with #BuildWithBuildAgent Challenge in the subject line. Please refrain from emailing your entries to this address! We are monitoring the comments for your submissions.  

 

Do you have an example of what I should share on this Community blog?  

 

Yes! Here is an example for you. Be sure to include a link to your social media post! 

 

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Technical FAQs

 

What are the usage limits? 

 

For Personal Developer Instances (PDI), there is a limit of 10 prompts per instance per month. For customer instances that acquire Build Agent from the ServiceNow Store, there is a limit of 25 prompts per instance per month. For instances that are licensed for Now Assist for Creator, limits are based on your license. 

 

When are usage limits reset? 

 

PDI usage limits for Build Agent prompts reset every 30 days starting from the day on which the limit is set. 

 

What if I run out of usage or used all my prompts before this challenge? 

 

The limit is per instance, so you can elect to release your current PDI and request a new one, which will reset the usage count. Remember to back up any important work on your instance before you release it. 

 

How long can each prompt be? 

 

Very long. Feel free to be as simple or verbose as you want in each prompt. You can copy and paste large console logs, lengthy Product Requirement Documentation, or even huge error messages.  

 

What else does Build Agent handle besides writing the code? 

 

  • Compiling and validating source files 
  • Testing of its own files 
  • Pushing builds into the instance 

 

How does Build Agent differ from AI Agents or Agentic AI? 

 

While both names share “Agent,” Build Agent focuses on dev automation, whereas AI Agent (Agentic AI) focuses on task automation within workflows. Build Agent is an AI Agent. 

 

What are the limitations of Build Agent? 

 

Generally speaking, Build Agent is currently limited to the following abilities: 

 

  • ServiceNow Fluent via the ServiceNow SDK  
  • React based web components for user interfaces 

 

To see what ServiceNow metadata that Build Agent is able to create and edit on your behalf (like business rules, client scripts, tables, etc.), check out the documentation for Fluent here:

 

https://www.servicenow.com/docs/bundle/zurich-application-development/page/build/servicenow-sdk/conc... 

 

That means Build Agent’s scope is currently explicit. If it is not part of the Fluent SDK, then it cannot build it. But that also means that the capabilities of Build Agent are constantly growing as more and more metadata types are being added to the Fluent framework. 

 

What that will look like as you build your applications: Build Agent will elect to write scripted code instead of building a Flow Designer action or flow. Or another example: telling Build Agent to build something that it doesn’t have access to and forcing it to move forward despite this might cause it to build it a different way or simulate that it built it. 

 

Always remember that Build Agent is utilizing generative AI and can hallucinate. 

 

 

Where can I learn more about Build Agent and how to acquire it for my company? 

 

Read more about the product of Build Agent and Enterprise Vibe Coding at https://www.servicenow.com/products/vibe-coding.html#faq, including questions regarding governance and how Build Agent relates to App Engine. 

 

 

Terms and Conditions  

No purchase is necessary. #BuildWithBuildAgent Challenge is open only to individuals at least eighteen (18) years old at the time of entry. The Challenge begins November 12, 2025, at 10:00 a.m. Pacific Daylight Time ("PDT") and ends on November 24, 2025, at 11:59 p.m. PDT.  

Entrants must respond to the official forum with a 1) Screenshot, graphic, or video showing their app built using Build Agent or 2) a 300 minimum word description of the app they built with a screenshot using Build Agent AND entrants must post their video or blog into the ServiceNow Community Developer forum here AND share it on LinkedIn or Twitter with #BuildWithBuildAgent Challenge on their post AND the social media post will be linked to their forum post.   

The Submission must be your own, original work; The Submission must contain a relevant reason/response to the prompt of Build Agent; The Submission must meet the format and size requirements of the social platform used to enter; The Submission must conform with any applicable social media platform terms.  

The prize includes the official 2025 #BuildWithBuildAgent tote bag, while supplies last. The brand of tote bag may vary. Tote bag may take up to 4 weeks or longer to arrive once ordered. Approximate Retail Value (“ARV”): $10 USD.  

The ServiceNow Community reserves the right to access email data provided by the entrant in order to reach out to individuals who have completed the challenge. Entrants who have met the guidelines and have successfully completed the challenge will receive an email from ServiceNow with instructions on how to redeem the prize. International country restrictions will apply.  

Except where prohibited, participation in the Challenge constitutes each entrant's consent to use submission’s name, and photograph (including, without limitation, entrant’s Twitter and LinkedIn profile photo), voice, opinions and/or hometown and state for promotional purposes in any media, worldwide, without further payment or consideration. 

 
614 Comments
健悟大
Tera Explorer

Hello everyone,

 

I’ve completed #BuildWithBuildAgent.
An app was generated from simple natural language in bullet points, and with a few additional instructions, a stylish quiz app was completed.
I think this is truly amazing.

Not only does it generate the app, but it can also explain the app’s overview and usefulness as shown below, so I feel it’s important to think of more specific requirements.
I feel that app developers need to strive to come up with ideas that can compete with this skill and make proposals that meet customer needs.

 

 

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Quiz Master Application - Summary & Key Features

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 Application Summary

Quiz Master is a comprehensive, modern quiz application built for ServiceNow that provides an interactive learning and assessment platform. It's designed to help organizations create, manage, and deliver professional certification training, knowledge assessments, and educational content through an intuitive web interface.

The application integrates seamlessly with ServiceNow's Employee Center, making it easily accessible to all users while providing administrators with powerful tools to manage questions, track results, and analyze performance metrics.

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 Key Features

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 Quiz Configuration & Flexibility

Dynamic Question Count: Users can select anywhere from 1 to 100 questions per quiz session

Certification-Based Filtering: Filter questions by specific certifications (ServiceNow Admin, Developer, ITIL Foundation, Project Management, Agile/Scrum, etc.)

Question Ordering Options: Choose between sequential (ordered) or randomized question presentation

Multiple Choice Support: Each question can have 1-10 answer options

Difficulty Levels: Questions are categorized by difficulty (Beginner, Intermediate, Advanced, Expert)

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 Interactive User Experience

Modern React Interface: Built with React 18 for smooth, responsive interactions

Real-Time Progress Tracking: Shows current question number and total questions (e.g., "Question 5 of 20")

Professional Styling: Clean, modern design with animations and visual feedback

Mobile-Responsive: Works seamlessly on desktop, tablet, and mobile devices

Intuitive Navigation: Easy-to-use interface with clear buttons and visual cues

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 Comprehensive Results & Analytics

Score Calculation: Displays correct answer rate as a percentage

Detailed Review: Shows all questions with user's answers and correct answers

Answer Explanations: Provides explanations for correct answers to enhance learning

Performance Tracking: Records all quiz sessions for analysis and improvement tracking

Visual Feedback: Color-coded results showing correct/incorrect answers

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️ Administrative Management

Question Management:

Add, edit, and organize quiz questions

Set difficulty levels and certification categories

Enable/disable questions as needed

Answer Options Management:

Create multiple choice answers (1-10 options per question)

Mark correct answers

Add explanations for better learning outcomes

Session Analytics:

Track user performance and quiz completion rates

Monitor which questions are most challenging

Analyze learning progress over time

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 Technical Features

ServiceNow Integration:

Built using ServiceNow Fluent DSL

Leverages ServiceNow's Table API for data management

Integrates with Employee Center navigation

Database Structure:

Questions Table: Stores quiz questions with metadata

Answer Options Table: Manages multiple choice options

Quiz Sessions Table: Tracks user results and analytics

Security & Access Control:

Role-based access for different user types

Secure data handling through ServiceNow platform

Proper authentication and authorization

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 Educational Value

Self-Paced Learning: Users can take quizzes at their own pace

Immediate Feedback: Get results and explanations right after completing the quiz

Knowledge Reinforcement: Review incorrect answers with detailed explanations

Certification Preparation: Focused content for specific certification paths

Progress Tracking: Monitor improvement over multiple quiz attempts

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 Accessibility & Integration

Employee Center Ready: Appears in ServiceNow navigation menus

Direct URL Access: Can be accessed via direct link for easy sharing

Cross-Platform Compatibility: Works across different browsers and devices

Scalable Architecture: Can handle multiple concurrent users

Easy Content Updates: Administrators can easily add new questions and certifications

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 Business Benefits

Enhanced Training Programs: Improve certification success rates

Knowledge Assessment: Evaluate employee knowledge gaps

Cost-Effective Learning: Reduce training costs with self-service quizzes

Data-Driven Insights: Make informed training decisions based on quiz analytics

Employee Engagement: Gamified learning experience increases participation

The Quiz Master application transforms traditional training approaches into an engaging, interactive experience that benefits both learners and administrators while providing valuable insights into organizational knowledge and skill development.

 

Linkedin : https://www.linkedin.com/posts/%E5%81%A5%E6%82%9F-%E5%A4%A7%E8%B0%B7-06998429a_buildwithbuildagent-s...

ravi_ramod2
Tera Explorer

🚀 Thrilled to participate in the ServiceNow #BuildWithBuildAgent Challenge!

I just built a 'Restaurant Runner Application' using the ServiceNow Build Agent — created end-to-end through simple natural language prompts.

AI instantly generated tables, dashboards, and automation… turning an idea into a working app in minutes. ⚡🤖

 

RR6.pngRR5.pngRR4.pngRR3.pngRR2.pngRR1.pngOrder form.pngRR Inventories.pngRR Tables.png

 

 Linkedin post link :- https://www.linkedin.com/feed/update/urn:li:ugcPost:7397888681115631616/

 

This experience proved how powerful AI-assisted development can be for accelerating real business solutions. Can’t wait to build even more! 🔧✨

 

 
Not applicable

My recent experience with Build Agent in ServiceNow proved it’s a true game‑changer for developers. 🚀

Imagine simply describing the kind of app you want to build — and within minutes, the Build Agent interprets your prompt, generates the data model, designs the UI, writes the code logic, and even manages deployment for you. 🤯

I built a Hardware Asset Optimization solution with tailored interfaces for customers and vendors, enabling users to:

  • 🖥️ Track hardware assets
  • 📦 Manage entitlements and licenses
  • 📊 Monitor compliance and optimize usage

…all by simply describing my idea in a prompt! 🧠💬

From there, the Build Agent took over —
✅ Automatically generated the entire license and entitlement data model
✅ Created forms, lists, and tailored interfaces for customers and vendors
✅ Built automation flows for asset tracking, compliance monitoring, and optimization
✅ Even managed the deployment end‑to‑end!

Watching it transform my idea into a fully functional app within minutes was nothing short of magical. ✨

This experience truly shows the potential of AI‑powered development — how we can go from idea → working app using just natural language. Build Agent not only saves time but also sparks creativity, letting developers focus on innovation instead of setup.

No setup. No code. Just prompts.

You can find my social post on linkedin - https://www.linkedin.com/feed/update/urn:li:activity:7397803222037610496/

 

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Mohamed H
Tera Contributor

I joined this competition to show a practical use case that solves a real problem for teams. I work with ServiceNow daily and see how much time goes into turning written policies into working processes. I wanted to build something that removes that workload and gives teams a fast, reliable way to create workflows. This led me to build Policytowork, an agent that reads policy text and produces complete workflows inside ServiceNow.

 

Title
Policytowork, a workflow builder powered by policy text

 

Policy-to-Workflow Translator.pngPolicy-to-Workflow Translator 2.pngPolicy-to-Workflow Translator 3.pngPolicy-to-Workflow Translator 10.pngPolicy-to-Workflow Translator 26.pngPolicy-to-Workflow Translator 27.png

Overview
Policytowork takes policy rules and turns them into working ServiceNow workflows. It removes the manual effort teams deal with when they read long policies and then translate them step by step. The agent reads the text, identifies the rules, and builds the workflow so teams can move straight to execution.

 

Problem
When teams receive a new or updated policy, someone has to sit down, read every line, pick out the rules, decide how to model them, and then build the workflow by hand. This takes hours and often leads to missed steps or unclear logic. There is no quick way to move from policy text to a working process, which slows down adoption and compliance.

 

Solution
Policytowork turns policy text into a complete workflow in one run. The agent reads the document, detects rule statements, conditions, approvals, and exceptions, and builds the matching logic in Flow Designer. This gives teams a clean, consistent workflow without manual design.

What the agent does
• Reads policy text from a policy record
• Detects rules, exceptions, branches, and requirements
• Creates workflow steps in Flow Designer
• Builds approval sequences
• Sets role-based access
• Produces a summary of all actions and decisions

 

How it works
The user uploads or pastes the policy text. The agent scans each sentence and identifies what type of rule it describes. If it finds an approval rule, it creates an approval step. If it finds a condition, it builds a branch. If a role is mentioned, it adds access logic. The agent writes everything to Flow Designer and produces a summary record with the full interpretation.

 

Tools used
• Flow Designer actions
• Table operations
• Simple scripts
• Role lookups
• Approval actions
• Validation checks

 

Output
• A complete workflow with steps, branches, and approvals
• A summary record that lists all extracted rules
• A clean mapping of conditions, exceptions, and access rules
• Warnings when the policy text has missing or conflicting information

 

Why it matters
Policies change often, and teams need fast, reliable ways to implement those changes. Policytowork removes the manual translation step. Workflows become easier to maintain, and updates take minutes. Anyone can turn a policy into an operational process without needing to design the logic themselves.

harshi_ramesh
Tera Expert

Completed the #BuildWithBuildAgent Challenge

Hi Everyone, 

 

I used to think how it would be accessible and easy for people where they can just hear the 'Available spaces' at their office, instead of manually going to the Reservations and searching. On the go, they can just hover over the Available spaces filtering upon desks, conference rooms or whatever types are available. Best part is, you can hear the Name, Space at your office and click on Reserve to create a Reservation with pre-filled details based on logged in user. 
That is where, I built 'WorkPlace Manager',  one stop place where you can view all the available space at your office. Comes with a dashboard to see your current bookings, past bookings and a list where available spaces areas shown and the browser will speak the spaces.

 

The live walkthrough video can be checked here: https://www.linkedin.com/feed/update/urn:li:activity:7397899756339113984/

 

Step 1: Defining the App Concept

The idea was to create an accessible, workspace-focused application named WorkPlace Manager — a prototype that simulates how users can explore available workspaces, hear space details through speech output, and view their upcoming/past reservations.
I used data structured like in Workplace Service Delivery (Buildings → Spaces → Rooms → Reservations) to create the real experience with dependency on existing tables.

A key requirement was accessibility:
When the user highlights a space, the system uses the Web Speech API (SpeechSynthesisUtterance) to read out loud details like space name, campus, type, and more.
I learned about speechSynthesis and adapted it for this build. This can greatly help users who benefit from auditory support.


Step 2: Build Agent in Action

The Build Agent was tasked with generating the full prototype purely from natural language instructions.
It created:

  • A main Available Spaces page with structured workspace entries

  • Integrated speech synthesis so the model literally speaks as users navigate

  • A My Reservations section with future bookings

  • A My Past Reservations section with completed bookings

  • Simple navigation and a clean UI to bind it all together

Through iterative prompting, I refined the requirements, clarified the data structure, and ensured the agent understood accessibility, filtering behavior, and pre-filled reservation redirection.


Step 3: Results & Observations

The final outcome was a working prototype that demonstrates:

  • Accessible workspace discovery

  • Speech-driven interaction

  • Simulated reservations and history

 

Special shoutout to to @laurentapia for this thread.

 

Thanks for going through my use case and let us build more with build agent.

#BuildWithBuildAgent

 

Regards

Har**bleep**h Ramesh

IDEIDEFinal productFinal product

 

Vasantharajan N
Tera Sage

Hey Everyone,

I've participated in the BuildWithBuildAgent. Here is the summary of what I've tried to build,

 

Application Build Completed!
Your "Apartment Maintenance Management" application has been successfully built and deployed!

Here's your complete deliverable:

📊 Build Log Summary
Total Components Created: 27 files across 13 directories

Core Architecture:
✅ 4 Tables with full CRUD capability and web service access
✅ 3 Roles with hierarchical permissions
✅ 10 ACL Rules for data security
✅ 3 Business Rules with automated workflows
✅ 5 Lists for classic ServiceNow interface
✅ 1 React Dashboard with 5 responsive components
✅ 8 Sample Categories pre-loaded

Key Features Delivered:
🔧 Request Management - Categorized requests with priority levels
📱 Mobile/Web Dashboard - React-based responsive interface
💰 Billing System - Automatic cost tracking and payment management
📢 Announcements - Community communication system
📈 Analytics - Real-time statistics and performance tracking
🔐 Role-Based Security - Residents, Staff, and Manager access levels

 

Dashboard by BuildAgent.pngApp Build Log Summary.png

 

LinkedIn Post : https://www.linkedin.com/posts/vasantharajann_servicenow-buildwithbuildagent-buildwith-activity-7397...

KaustubhK2024
Tera Explorer

Linked in POST - https://www.linkedin.com/posts/kaustubhk24_buildwithbuildagent-servicenow-creatorco...


 

DEMO - https://youtu.be/smWudK643Kc

 

 

🚀 BuildWithBuildAgent – My Submission
Today I’m excited to share something that solves a real pain we face in every organization but never had a proper system for.

Introducing Human Handoff Recorder (HHR) – a simple but powerful ServiceNow app I built using Build Agent, where AI is used only during creation and not inside the final app.


🔍 Why I built this

Whenever someone goes on leave, changes project, resigns, or switches teams, important work often gets stuck.
Most handovers happen through scattered emails, Excel sheets, chats, or verbal notes.

There was no standard, no tracking, and no accountability.

So I built an app that fixes this.


🧩 What the app does

✔ Create a clean and structured handover packet
✔ Record critical tasks, deadlines, risks, and approvals
✔ Auto-create an acknowledgment flow for the person taking over
✔ Manager approval workflow
✔ Return handover once the person resumes
✔ Dashboard for pending, acknowledged, and delayed handovers

All built with zero AI logic in the final application.
Just solid, reliable, reusable ServiceNow design.


💡 Impact

This app can be used by every team in every industry:
IT • HR • Finance • Admin • Sales • Support • Ops
Anywhere handovers happen, this brings clarity and accountability.

Simple app → Big productivity impact.


🙌 Thank you

Huge thanks to the ServiceNow Developer Advocates and the Build Agent team for enabling such frictionless creation.
Excited to see what the community builds next!

#BuildWithBuildAgent #ServiceNow #CreatorCon #ServiceNowDeveloper #LowCode #HumanHandoffRecorder

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Yuki_sn
Tera Explorer

🎉 Deployment Successful! 

 

Hello everyone!
As part of the #BuildWithBuildAgent challenge, I used ServiceNow's Build Agent to create an application that visualizes employee certification progress. It was all built using natural language prompts within my Personal Developer Instance (PDI).

I'm participating from Japan, and English isn't my native language, but I used a translation site to help me build it. (I'm looking forward to the Japanese version. )

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📌My social media posts (Attached screenshot as URL is not allowed)

@UkiKokoro

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🚀About My application

  • Name: Certification Tracking System
  • Purpose: Track employee certifications by department and award top performers

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🗣My Prompt

  1. Our company encourages employees to obtain certifications to improve their skills.We would like to monitor the certification status of each department using a dashboard and award the department that has achieved the most difficult certifications in a year.Please create an application and dashboard.
  2. Enhanced dashboard with ranking function Point scoring system Category awards In addition to advanced analysis, please create an eye-catching design. Please also include external information such as recent popular certification exams.
  3. The current dashboard is blue, but I'd like to make the design more colorful by adding red and yellow. However, please avoid increasing the number of colors so that it becomes difficult for users to see.
  4. Sorry. I want it to go back to the previous design.

※Prompts 3 and 4 were unsuccessful. I needed more detailed feedback.😂

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This was my first time using it, and I was amazed by the "self-solving" feature.

There were some errors right after the build started, but I didn't help with anything.

The AI ​​agent improves the application as if talking to itself.I can do other work while it's doing this.👏

Seeing this completed dashboard will motivate me to work hard to obtain the Servicenow certification.

 

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@laurentapia Thank you for the opportunity to learn in a fun way.
Thank you everyone for watching. ⛄ 

preethikana
ServiceNow Employee

BuildWithBuildAgent – Government Pension Scheme Management System

As part of the #BuildWithBuildAgent challenge, I built a fully functional Government Pension Scheme Management System using ServiceNow’s Build Agent. From database tables and role-based security to workflows, automation, and a public React portal, everything was generated end-to-end through natural language prompts.

Step 1: Project Concept

🎯 Goal

To provide citizens with an easy way to apply for pension schemes online, while enabling government officers to verify documents, manage workflows, calculate benefits, and track applications—all within ServiceNow.

📌 Key Requirements

  • Pension Application table

  • Automated eligibility evaluation

  • Document verification workflow

  • Email notifications for every status change

  • Public website submission

  • Secure ACLs and 4-tier roles

  • Officer workload dashboard

  • Auto-assignment and audit trail

Step 2: Core System Built by Build Agent

Using a single structured prompt, Build Agent generated the entire foundation of the system.

🗂 Core Database Table

A complete Pension Application module with:

  • Personal & contact details

  • Employment and service history

  • Identity & income information

  • Scheme type selection

  • Document uploads (ID, address proof, income certificate)

  • Eligibility scores & calculations

  • Benefit estimation logic

  • Status workflow: Submitted → Under Review → Pending Verification → Approved → Rejected

  • Auto-numbering format: PEN######

Step 3: Security Framework

Build Agent created a strong 4-tier role system:

🔒 Roles

  • pension_user – Citizen applicants

  • pension_verifier – Officers who verify documents

  • pension_manager – Managers overseeing approvals

  • pension_admin – Full system administrators

🛡 Access Control

  • Record-level and field-level ACLs

  • Sensitive data only visible to specific roles

  • Audit trail tracking for all modifications

Step 4: Business Logic & Automation

🤖 Eligibility Automation

Auto-validates:

  • Age

  • Service years

  • Pension scheme type

  • Mandatory documents

📊 Supported Schemes

  • Normal Retirement:

    • 60+ with 10+ years, OR

    • 55+ with 30+ years

  • Early Retirement: 55+ with 20+ years

  • Disability Pension: 5+ years

  • Survivor Benefits: 1+ year of service

💰 Benefit Calculation

Automatically estimates monthly pension amount based on:

  • Service years

  • Average salary

  • Scheme rules

📬 Email Notifications

Triggered for:

  • New application submission 

  • Eligibility results

  • Document issues

  • Application status changes

  • Approval / rejection

Each email includes:

  • Application number

  • Scheme details

  • Tracking link

🔄 Workflow Automation

  • Auto-assignment of verifiers

  • Document completeness checks

  • Real-time status updates

Step 5: Public React Portal

Features:

  • ✔ Modern React-based application form

  • ✔ Responsive for mobile & desktop

  • ✔ Real-time form validation

  • ✔ Error handling & field guidance

  • ✔ Secure online submission

  • ✔ Application status lookup

Step 6: Administrative Interface

Features:

  • ✔ Full pension application management

  • ✔ Document verification controls

  • ✔ Eligibility calculation tools

  • ✔ Workflow assignment & tracking

  • ✔ Search, filter, and reporting options

Step 7: Debugging With AI

Whenever a configuration issue or flow error occurred, I simply sent the message:

“Fix this error.”

Build Agent analyzed logs, identified the root cause, and regenerated the solution—acting like a true AI co-developer.

Conclusion

Using ServiceNow’s Build Agent, I built a complete Government Pension Scheme Management System with:

  • Intelligent eligibility automation

  • Robust workflow management

  • Secure role frameworks

  • Real-time benefit calculations

  • A modern citizen-facing React portal

  • Administrative dashboards

  • Fully automated email communication

What normally takes weeks or months was built in hours using AI-driven development.

LinkedIn Post - Government Pension Scheme  

#BuildwithBuildAgent #servicenow 
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salma98
Tera Expert

I've successfully built an app "My Daily Task tracker" with ServiceNow Build Agent!

 

Key Features Delivered:
🔧 Task Lifecycle Management – Track tasks from start to completion
⚡ Priority Levels – Low, Medium, High, Urgent
📅 Due Date Tracking – Automatic priority upgrade for overdue tasks
📈 Progress Tracking – Completion percentages
🔔 Automated Reminder System – Notifications for pending tasks
🔐 Role-Based Security – Separate access for users and admins

 

It took roughly 10–15 minutes for Build Agent to create the entire app

 

LinkedIn  Post-

https://www.linkedin.com/posts/salmashaik93_servicenow-buildwithagent-automation-activity-7397928360...