Create New Incident Button on USER FORM ( sys_user )

[Dharma Liyanag]

New Incident Button on User Form

This is a sample logic to create,

1. UI Action to create a button to Create New Incident
2. Stay on the same page
3. Display Related Incidents in the same sys_user form under related incident tab

UI Action ( script )

createIncident();

function createIncident() {

    // Create an Incident record

    // Populate the Caller, Short description, and Description fields with details from the NeedIt record

    var grInc = new GlideRecord("incident");

    // grInc.caller_id = current.u_requested_for;

    //     var usr = new GlideRecord('sys_user');

    //     if (usr.get('user_name', current.getValue('sys_created_by'))) {

    //         current.caller_id = usr.getValue('sys_id');

    //     }

    var usr = new GlideRecord('sys_user');

    if (usr.get('user_name', current.getValue('user_name'))) {

        current.caller_id = usr.getValue('sys_id');

    }

    var caller = current.caller_id; //current.user_name.getRefRecord();

    //Gets the sys_user GlideRecord for the caller

    grInc.caller_id = caller; //current.user_name;

    grInc.u_string_2 = current.phone;

    grInc.short_description = "FIVE9 INCIDENT -" + current.user_name + "-" + current.first_name;

    grInc.description = "Test request " + current.user_name + " requires some facilities work. " + caller;

    grInc.insert(); // Add Incident to database

    var sys_idd = grInc.getValue('sys_id');

    // Add a Work note to the NeedIt record indicating an Incident was created

    // Include the Incident Number in the Work note

    current.short_description = "FIVE9 INCIDENT " + grInc.number + " " + current.user_name + caller;

    current.description = "Test request " + grInc.number + " requires some facilities work. ";

    current.work_notes = "Incident " + grInc.number + " created to for the incoming call - five9";

    current.update(); // Update NeedIt record in database

}

action.setRedirectURL(current);

First page has entire script copied.

[IcourtR]

Create a button on the Incident form that allows users to mark an Incident as Resolved with a single click.