Hey everyone! I’m a researcher at ServiceNow and I’m looking to speak with customers who are new to working with ServiceNow (maybe less than a year of experience, or you just wouldn’t consider yourself to be “seasoned” with ServiceNow quite yet). If that’s you or someone you know, I would love for you/them to be a part of a feedback interview about a new design prototype we’ve created for a guided support experience in Now Support. We want to hear from newer users and understand how you currently troubleshoot issues/find information in the ServiceNow ecosystem and how we could make that easier for you.
If you’re interested, please use the Calendly link below to sign up for a time slot.
Book a time slot here: https://calendly.com/alaina-rasheed/servicenow-guided-support-feedback-interview-clone?month=2022-08
Book a time slot here: https://calendly.com/alaina-rasheed/servicenow-guided-support-feedback-interview-clone?month=2022-08
Details on the interview session are as follows:
- 1:1 session
- 45-minute interview over Zoom
- Methodology: I will ask you some open-ended questions about your current troubleshooting and support experience, and get your impressions on our design prototypes for a guided support experience
- Recorded session (with your consent)
- A small ServiceNow swag gift will be provided to customers in the US and Canada who participate
If you do not see a time slot that works for you, please don’t hesitate to ask for more options.
You can connect with me on LinkedIn to partner on future Now Support feedback opportunities.
You can connect with me on LinkedIn to partner on future Now Support feedback opportunities.
Best,
Alaina Rasheed
Sr UX Researcher
Now Support Service and Support Experience
Sr UX Researcher
Now Support Service and Support Experience
