Upgrading to Eureka or later versions, can give you some interesting messages and behavior thanks to the added ability to have more than one Service Catalog. In Eureka, Fuji and beyond, you may encounter a Page not found error message when you attempt to use the Continue Shopping and Back to Catalog buttons in your Service Catalog. You'll see a message that looks something like this:
This broken link error message is likely caused by the new functionality in Eureka, which introduced multiple service catalogs. The Catalog Site table associates the catalogs with the CMS websites. These catalog site records appear in the Sites related list on the Catalog form. Several service catalog system properties have actually been replaced with fields on the catalog site record. This allows you to specify values for different sites used by different catalogs. To correct this issue, you'll need to associate the CMS site with the Service Catalog to fix your UI buttons.
How to associate the CMS to the Service Catalog:
- Navigate to Service Catalog > Catalog Definitions > Maintain Catalogs.
- Click the Service Catalog record in use.
- Click the Sites related tab.
- Click Edit to open the slushbucket.
- Double-click your custom site on the left to add it to the right.
- Add this information in the Site record:
- CMS homepage: the url suffix of the content page that is the top of your catalog
- CMS search page: catalog_find_cms
- CMS 'Continue Shopping' page: the url suffix of the content page that you want users redirected to. If nothing is specified, the default behavior is to redirect the user to the previous CMS page
You should now be redirected to the correct CMS content page without receiving an error message.
Having other Service Catalog UI button issues? See:
Redirecting the Back to Catalog button
Get the Continue Shopping button working in your Service Catalog
The Continue Shopping button in the shopping cart redirects to incorrect an URL (KB0535421)
"Back to catalog" button redirects to the incorrect catalog (KB0547169)
Need more Service Catalog tips? See:
