Demand Governance for Small Companies

Does your company ask you to wear multiple hats? Is the ServiceNow platform owner, also the lead developer? Does that same person also help shape IT budgets and develop a roadmap? If so, you might be ...

How to Iterate through a List Collector Variable in Flow Designer

Whenever we are working with a List Collector variable inside the flow designer, we usually encounter an error similar to the error below: Unable to create serializable iterator for items:a8f98bb0eb32...

New Event Processing Framework

 Exploring the latest ServiceNow platform features! Let's examine the Processing Framework and how it affects Platform Queue Behaviour. Problem: When creating an event registry for a custom queue (fo...

ATF for CMDB? Support to identify the CMDB Operational Status

Use Case: Is there any pre-existing functionality that can support automated testing to evaluate the integrity of the CMDB and the operational status of the 3C Dashboards? Generally, during instance u...

Right Sizing ServiceNow Governance

Without proper platform governance, your ServiceNow instance can quickly spiral out of control leading to poor performance, low adoption rates, security risks, and high maintenance costs. In extreme c...

The Dreaded C Word - Customization

I’ll give credit to ServiceNow for one thing: they’ve successfully convinced customers that customization is the ultimate taboo! But what does “customization” really mean in the ServiceNow context? If...

Yokohama! Integration Landscape - New Web Service REST APIs

The 'Yokohama' Release introduces several new Web Service REST APIs that are set to enhance the integration landscape. These newly introduced APIs are designed to facilitate and support your integrati...

ServiceNow Hidden Gem #2: A field with type UI Action List (glide_action_list)

You might have seen the table asmt_assessment_instance with a link called Take Assessment or View Responses. At first glance, it appears to be a reference field, but when you click on it, it opens a G...

ServiceNow Hidden Gem #1: Navigation Handler

There are various types of ServiceNow developers (two of them are listed below): Category I: You would open the Flow Designer from the application navigator, do the job, and done! Category II: You wou...

Now Assist in Virtual Agent: Best Practices for writing prompts

Ever since Generative AI knocked on the doors of the world, it has shackled the nooks and corners of all organizations, be they small-scale or large enterprises. So is the case with Servicenow, which ...

Close Tasks from Parent Record using UI Action runs asynchronously

Hello Everyone, Please watch this interesting session on Close Tasks from Parent Record using UI Action runs asynchronously Best Regards, Prashant Kumar (LearnIT) YouTube Channel LearnIT: https://www....

Retrieve all users in the Caller field who belong to the same department as the logged in user

Hello Everyone, Please watch this interesting session on Retrieve all users in the Caller field who belong to the same department as the logged-in user Best Regards, Prashant Kumar (LearnIT) YouTube C...

Enable Domain Separation Plugin in PDI

Hello Everyone, Please watch this interesting session on Enable Domain Separation Plugin in PDI Best Regards, Prashant Kumar (LearnIT) YouTube Channel LearnIT: https://www.youtube.com/@learnitwithpras...

Related List Rename | LINK Removal | FILTER Removal

Hello Everyone, Please watch this interesting session on Related List Rename | LINK Removal | FILTER Removal Best Regards, Prashant Kumar (LearnIT) YouTube Channel LearnIT: https://www.youtube.com/@le...

Flow Designer - Best Practises & Reusable functionalities!

Use Case: The flow designer serves as a tool for low-code and no-code environments. It is essential for citizen developers to strategize on enhancing reusability and minimizing the effort required to ...

WhiteSpace Validation | Scripts Validation

Hello Everyone, Please watch this interesting session on WhiteSpace Validation | Scripts Validation Best Regards, Prashant Kumar (LearnIT) YouTube Channel LearnIT: https://www.youtube.com/@learnitwith...

Converting Date/Time into Any Time Zone in ServiceNow

Using GlideDateTime for Time Zone Conversion ServiceNow’s GlideDateTime class allows developers to manipulate date/time values effectively. Below is an example script demonstrating how to convert the ...

Unlocking Business Potential with Custom Applications

ServiceNow is a powerful platform designed to streamline business processes, but not every workflow fits neatly into an out of the box application. That's where the true power of the platform shines w...

Transition of Database Encryption MariaDB to Cloud Encryption RaptorDB

Welcome to this blog! This article created with intent to share information about transition of DBE (Database Encryption) to Cloud Encryption (MariaDB to RaptorDb Migration). What's Database Encryptio...

Automating Work Notes in ServiceNow with Hyperlinks: A Simple Solution for Status Calls and Inquirie

Introduction: ServiceNow offers endless possibilities for automation, and one of the areas where automation can shine is in updating work notes for tasks. Automating work notes not only saves time but...