Enabling UI14 in Eureka on Internet Explorer

[kim_purcell]

If you are using Internet Explorer, you may find that your UI14 interface is not working in Eureka. The reason for this could be that the Internet Explorer developer mode is set incorrectly or the Compatibility View is on.

What does this mean? If a local machine has a policy that defines ServiceNow as an intranet site, IE displays these sites in Compatibility Mode by default, which disables UI14. Another reason could be that the document mode and user-agent string in the IE F12 Developer Tools, which are designed for building and debugging your web page, are set incorrectly. The Developer Tools are set to 7 by default on IE 9, 10, and 11 when the ServiceNow website is treated like an intranet site. If set less than 9, this causes the UI to fail when accessing the Eureka instance.

To correct this, we recommended that you upgrade to an newer version of Internet Explorer to avoid performance issues. If that's not an option, you can also disable the Compatibility View on your instance or IE, or reset the Developer Tools.

How to disable Compatibility View on your instance:

Setting the   glide.ui.allow_ie_compatibility_mode property to false overrides the browser's compatibility settings and forces the application out of Compatibility View. This allows UI14 to run on Internet Explorer on versions prior to IE9 without breaking the interface. To disable:

1. In the navigation filter, enter sys_properties.list.
2. Go to glide.ui.allow_ie_compatibility_mode.
3. Set the value to False.
4. Click Update.

How to disable Compatibility View in IE:

1. From the Tools menu, open the Compatibility View settings.
2. Uncheck the Display intranet sites.

How to set F12 Developer Tools in IE:

1. Log in to your instance.
2. Open F12 Developer Tools in Internet Explorer (you can click F12 or go to the tools icon and select F12 tools).
3. Go to Emulation.
4. Change the document mode to 9 and user-agent string to Internet Explorer 9.
5. Log out and back in.

We strongly advise that you upgrade to a new version of IE to prevent performance issues. Otherwise, use the workarounds above until you are able to upgrade.

Having more issues using Internet Explorer and your ServiceNow instance? See:

• ServiceNow and Internet Explorer Support
• Performance degradation when using UI15 in IE9
• When using Internet Explorer, the UI14 interface does not work in Eureka
• Re: Upgraded to Eureka and one user (thus far) does not have the new UI