UseCase:
If a username and password are entered incorrectly for any reason, is there a possibility that your account may be locked due to failed login attempts? Additionally, does any out-of-box capability exist to facilitate this process?
Solution:
It is essential to guarantee the security of instance login functionality. Safeguarding the account is crucial when an unauthorized user attempts to log in with either the correct username and an incorrect password or an incorrect username and the correct password.
a) ServiceNow offers out-of-the-box capabilities through the use of scripts, system properties, and existing fields. The following details will provide a comprehensive explanation. If the initial login attempt fails, it will be recorded in the 'Failed login attempts' field within the 'sys_user' table.
b) Configure the maximum value for 'glide.user.max_unlock_attempts' pertaining to unsuccessful login attempts.
c) The referenced 'Script Action' facilitates the execution of the script in the background, allowing for the monitoring of failure occurrences and determining whether the maximum limit set within the system has been exceeded. All elements are thoroughly validated within the script.
#login #lockout #failedAttempt
Hope you like it. If any questions or remarks, let me know!
If this helped you in any way, I would appreciate it if you hit bookmark or mark it as helpful.
Regards,
Suresh.