Dear ServiceNow Community,
We are writing to share some important news with you regarding our ongoing efforts to enhance the security and performance of our Personal Developer Instances (PDIs).
As part of our commitment to providing the best possible service, we are completing our PDI infrastructure migration by moving an additional 8,000+ PDIs to a new state-of-the-art data center. Please note that this news only impacts you if your PDI resides within those 8,000 that have not yet been migrated. You will receive an email if you are impacted.
Why this Migration Matters
Our new data center is equipped with advanced security measures designed to ensure the highest level of data safety for your PDIs. This upgrade is a significant step forward in our mission to deliver a more secure and efficient development environment for all our users.
We began this process earlier this year, and this last push of 8,000+ instances will complete the migration process.
How will I Know if this Migration Impacts Me?
If your current PDI resides within this pool of 8,000+ instances that will be migrated, we will reach out to you directly via the email associated with your PDI. If you are a PDI owner and you do not receive an email from us, your PDI already resides in the new data center, and you will not need to release your current one.
We understand that this transition might cause some inconvenience for those who are actively using their PDIs. However, this upgrade is essential for enhancing the overall performance and security of our systems. We appreciate your cooperation and understanding during this critical period.
What You Need to Know
To successfully complete this migration, we will be transitioning PDIs from the legacy data center to the new one. As a result, if your current PDI still resides in the old data center, it will be closed, and you will need to request a new one. Here are the key details:
- Active PDI Access: Your current PDI access remains active until July 10th, 2024. We kindly ask you to save or back up any data or work within your PDIs and voluntarily release it before this date. Once you have done this, you can immediately request a new PDI.
- Requesting a New PDI: Once you have voluntarily released your PDI, you can then log in to the ServiceNow Developer site and request a new instance, which will automatically open in the upgraded data center.
- Missing the Deadline: If you have not backed up your data and voluntarily released your PDI by the July 10th, 2024, deadline, ServiceNow will release the PDI on their end shortly thereafter.
Need Assistance?
If you have any questions or concerns, please do not hesitate to reach out to us at pdiquestions@servicenow.com. You will receive a response to your question within 3-to-4 business days. Additionally, we have prepared a FAQ section to address common queries:
FAQs
How do I voluntarily release my PDI?
- Start by logging into https://developer.servicenow.com. Once you are in, click on your avatar in the upper right-hand corner. Once you are in the menu, click on “Release Instance”.
How can I export or back up my data?
- Please use this resource to help export your data.
When can I expect to lose access to my current PDI?
- Please release your current PDI voluntarily as soon as possible. Once you have done this, you can immediately re-open a new one using the Developer site. If you do not voluntarily release your PDI before July 10, your current PDI will be released from your account.
Where do I go to get a new PDI?
- Once your PDI has been voluntarily released, you may log back in to https://developer.servicenow.com, and press "Request Instance". Follow the instructions to gain access to your new PDI.
We are committed to providing you with the best tools and environment for your development needs. Thank you for your continued support and understanding as we work to enhance our PDI infrastructure.
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