It's Geneva Time! Are You Ready to Get Started?

[kim_purcell]

If you want to learn more about this release and what we're excited about, we have some great resources for Geneva. Our Geneva resource page and overview page include new release information about enhancements and changes, including videos, community links, and other valuable resources.

Looking for something specific? Check out our new Knowledge Base articles for product enhancements and notable changes in Geneva:

Learn More About Geneva

• Business Management
• IT Service Management
• IT Operations Management
• Security Operations Management
• Platform
• Service Management for the Enterprise
• Custom Application Development
• Performance Analytics and Reporting

Some of our new product enhancements include:

• Security Operations Management — The Security Operations Management Suite (OMS) delivers security incident response and vulnerability response capabilities for the security practitioner. We have Security Incident Response (SIR) and Vulnerability Response.
• IT Service Management - Service 360 is an extension of Service Portfolio Management in the Geneva release. This enables monitoring of Business Service Performance, consolidates data, identifies areas for remediation, and more.
• IT Operations Management - Service Mapping is a new application in the Geneva release. In the Fuji release, ServiceWatch version 3.6 was a stand-alone product with its own infrastructure including a database, a collector component, the credentials store, and a user interface. In the Geneva release, Service Mapping is a native ServiceNow application.
• Platform - The Edge Encryption application plug-in provides customers with an end-to-end native solution to manage the encryption of their ServiceNow data that helps them solve challenges tied to sovereignty concerns, data loss prevention, and regulatory compliance.
• Business Management - Teamspaces enable functional and data separation between Project Portfolio Suite (PPS) applications. You can assign teamspace-specific roles to allow divisions in your organization, such as Marketing, Finance, and Facilities, to access a dedicated teamspace.
• Service Management for the Enterprise - The Service Management Core installs the core Service Management items used to allow other-related plugins to work, such as Field Service, Facilities, HR, Legal, Finance, Marketing, and other Service Management applications created using a template.
• User Interface - The UI16 interface is available in supported browsers and is enabled by default for new instances. UI16 provides usability improvements and design changes, including an enhanced application navigator, new themes, and updated icons. For upgraded instances, administrators may need to activate UI16.

Ready to Upgrade to Geneva?

Check out Upgrading Resources.

For the Geneva release and beyond, we now have a new product documentation site Move over wiki, the new product documentation site is live!. The information available on the wiki will still be available for users who are on releases prior to Geneva.