Searching for ServiceNow icons

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Administrators have the ability to change the base system icons on their instance. When you are customizing your instance, you may be wondering where to find icons that you see in existing categories, especially top-level ones that appear in your self-service portal, such as your Service Catalog. These can quickly be found in your System UI. As an admin, you can easily modify and manage module icons and images to create a customized user experience unique to your company.

Modifying module icons in your instance:

1. Navigate to System Definition > Modules.
2. Select the module.
3. Click the reference lookup icon.
4. Select the desired image file from the existing images. To use a custom icon, see Creating a New Icon.
5. Click Update.

Locating ServiceNow images in your instance:

1. In the navigation filter, enter System UI > Images. Here you'll find a table of images that are stored as attachments, which come in handy if you need to upload an image to a service catalog item, for example.

You can create or update service catalog items using the existing icons, or upload your own:

1. Navigate to Service Catalog > Catalog Definition > Maintain Items.
2. Click New.
3. Enter the catalog item details, and select Click to add in the Picture field to upload your icon.
4. Click Submit.

Or you can go into an existing item to select the Image tab to update or delete an image:

If you're uploading your own, use a 16x16 pixel image so it appears as an icon beside the item name in the catalog. If you use your own default icon to overwrite an image, this is stored in images/service_catalog/generic_small.gif. If you don't upload an image, the default icon appears beside this item.

So what happens if you're not seeing your icons at all?

If this is the case, you may try to do a cache flush to see the images:

• instancename.service-now.com/cache.do

Make sure that you do not run a cache flush during business hours. Scheduled cache flushes, using cache.do, can affect overall performance and degrade system response times. Cache flushes are intended to prevent older data from interfering with changes and updates.

For related links, see:

Where are icons for Service Catalog Items stored in SN?

change service catalog icons

Icons are not visible

Defining Catalog Items