ServiceNow Extract Template Values From Template | ServiceNow Decode Encoded Query | ServiceNow Tips

[Amit Gujarathi]

Hi All, Welcome back to another exciting video. In this video, we will be looking at a use case in which one of my subscribers drop me. So the use case is in ServiceNow standard change template we have a template value macro that points to a standard change template table. We have to find how we can extract the template values from the same with the script in the readable format i.e. JSON format. Before moving to the script we will try to find how we can standard change the template? - Propose a new standard change template when you identify a need while creating a change request. - As an IT technician, you can propose a new change template for a change request that you frequently create. - This new template is later sent for approval to the change management team, which reviews the request and approves the template as part of the approval process. Roles Required : - Role required: ITIL, admin Procedure : - You can propose a standard change template by navigating to Change - Standard Change - Standard Change Catalog - Template Management - Propose a new Standard Change Template and fill in the fields on the form. - Click Save. The proposal is created with the status New. - Click Request Approval. The proposal is created with the status In Progress. - You can create a standard change template from a change that exists by completing the following steps - Navigate to Change - Open and click the change whose information you want to use in the standard change template. - Open the form context menu and click Propose a Standard Change Template. Steps to be followed to get the template values 1. Glide record template table 2. Get the record for which you wanna find template values 3. concerning that template Glide Template values table 4. Get the encoded query for template values 5. Decrypt the encoded query to form the JSON object for the same. Please follow subscribe to my channel Technomonk and press the bell icon to get the latest update on my new videos. Till then stay happy and safe. Have a nice day. Regards, Amit Gujarathi