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Hi All,
Hope you are doing fine.
In this tutorial, we will be looking into Metric Definition in ServiceNow. We will be looking into the following points in ServiceNow :
1. What is the Metric definition in ServiceNow
2. What is the benefit of ServiceNow Metric Definition
3. How we can create ServiceNow Metric Definition
4. ServiceNow Metric Definition demo
Let’s first try to understand what is Metric in ServiceNow
Defined metrics can track how long an audited field holds a certain value.
For instance, a metric can track how long an incident is assigned to an individual, or how long an incident is in the state Active.
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Regards,
Amit Gujarathi
(Technomonk)
