ServiceNow Learning 159: How to fix broken form layouts/forms in ServiceNow?

[Shamma Negi]

Hi All,

This article would cover what all xmls we need to store and in what sequence in order to fix the form issues.

Where all we can use the below solution?

1. If form is broken while movement

2. Some tab is missing from the form from destination environment, and you want to recapture it

3. Want to capture the form with all tabs again

4. You have moved the form but some section didn't move correctly.

You need to make sure you make the changes on DEV and then move the below xmls in the same order as mentioned by me below:

Please import attached XML’s in below order if view issue persists :

1. sys_ui_form_bd0a46a81b73a99046d80999604bcbb0 ---- sys_id of the form. Search it with the table name
2. sys_ui_section (name=x_table_name^view=Default view) ---sys_id of the sections under the form
3. sys_ui_form_section (sys_ui_form=bd0a46a81b79999046d80d06604bcbb0) - sys_id of the form section that are associated with the above ui section with 0,1,2,3,4 etc positions in it
4. sys_ui_element (sys_ui_section.sys_scope=6de5d0899932ad508c4ea715604bcb55^sys_ui_section.sys_dom) --It contains all the field elements that are added to the sections

I have faced the issues with my form multiple times. By following the above sequence, it got resolved multiple times.

In my next article, I would explain what each table does for forms. How they are related to each other.

Hope it helps you.

Please mark it helpful if it helped you in any way.

Thanks,

Shamma