Hi All,
Today I will cover how does the Inbound Email Reply Flows work?
Email Inbound Flows works similarly how the inbound email action used to work.
It runs on all the email inbound reply against the table which is selected in the trigger option. Also, it processes the email reply received.
Catch is "If there are multiple flows created for Inbound Email and with the same target table then it only runs the 1st flows and skip all other inbound flow against that table"
In order to resolve the above issue, you can follow the below guidelines:
1. Either create the Inbound email action as all actions works here.
2. Or change the priority of Flow from Medium to High then it allows it to work.
Note : Make sure for Inbound email processes you should have only 1 email inbound flow then in the same flow you can have the branching or conditional processes inside one single flow. Multiple Inbound Email flows on a single table shouldn't be created as it processes only 1 flow with the 1st matching criteria
Hope it helps you.
Please mark it helpful if it helped you in any way
Thanks,
Shamma
