ServiceNow Things to Know 68: Gen AI in every corner of Business

[PrashantLearnIT]

The Now Platform is uniquely positioned to integrate Gen AI into every process in every corner of a business to supercharge workflows. The Vancouver release makes Now Assist—our Gen AI experiences—generally available.

I’m excited about the new Gen AI solutions for every workflow:

• Now Assist for IT Service Management: Gen AI can help IT teams solve problems quickly by providing summaries of incidents for quicker handoffs and resolutions. It can also be used to help generate and update work notes.

• Now Assist for HR Service Delivery: From automated notifications about issues to summaries of case topics, GenAI helps improve productivity and efficiency for HR teams. There’s no need to toggle between different tools—everything employees need is available in one location.

• Now Assist for Customer Service Management: Customers are the heart of the business. When satisfaction drops or lead times for deliveries increase, these issues must be addressed immediately. Now Assist can generate summaries detailing exactly what is going on. No more guessing, no more wasting minutes (or hours) searching for information. Customers can quickly and easily find what they need for improved self-service.

• Now Assist for Creator: The developer experience is ripe for transformation. Gen AI allows developers of any skill level to build fast—ultimately leading to organizations achieving faster outcomes. Now Assist makes it possible for developers to generate code from a text prompt, a code prompt, or a prompt with a combination of text and code.

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Best Regards,

Prashant Kumar (LearnIT)

YouTube Channel LearnIT: https://www.youtube.com/@learnitwithprashant

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