ServiceNow Use case Open Email from Activity Log | ServiceNow tricks email logs | ServiceNow tricks

[Amit Gujarathi]

Hi All, Hope you are doing fine. In today's tutorial, we will be looking into the use case to open email records from the activity log. In our day-to-day development activity, we work on the emails and email logs a lot of time. In this video, we will see how we can define a custom styling to activity log through system property. So as a part of this implementation, we will get a UI action in the activity log which will help us to navigate to the email log for that email. Steps: - Open any record - Achieve trigger condition for email for the record - Email will get trigger - You can find the triggered email description in the activity log - In the activity log you will find the UI action - Clicking on this UI action will route you to the email logs Inspired by the community blog article n21lv . Thanks for such a valuable article. Servicenow community link: https://community.servicenow.com/community?id=community_article&sys_id=649e5718dbedc510aa66a9fb13961921 Hope you like this video. Please like and subscribe to my channel Technomonk to get such videos in the future. Regards, Amit Gujarathi (Technomonk)