suzannesmit
ServiceNow Employee

At ServiceNow we have users all over the world, in different time zones, where, strangely enough, they do things like put the day in front of the month. So we understand that there are times when the default date and time format is not going to work for you. The format in which dates and times appear depend on the Date/Time setting. In the UI15 banner frame, click the gear icon compact_date_time1.jpg to view and edit Date/Time settings.

compact_date_time2.jpg

If you select the Compact list date/time option, the following is not shown with the date in list views:

  • year (for date values within the current year)
  • seconds

The Compact list date/time option is not available if the Date/Time selection is Time Ago.

Compact list date/time option and time zone:

There is an issue where enabling the Compact list date/time option changes the time zone to Pacific Standard Time. The value is displayed correctly in compact format without the year and seconds, but the time is shown in Pacific Standard Time. If you change the setting back to normal (non-compact) view, the value is once again shown in the user's time zone.

This issue is seen in:

  • Dublin Patch 7 Hot Fix 2
  • Eureka Patch 3 Hot Fix 1
  • Fuji
  • Fuji Patch 1
  • Fuji Patch 2 - Hot fix 1 and 5

To resolve the issue, upgrade to a ServiceNow version listed in the Fixed In field on KB0549988: Compact Date/Time changes the timezone to PST and subscribe to the article for updates made to the workaround section or fixed in and seen in sections.

Additional information: