SNMonthlyChallenge1 : What is GenAI. How it can help us reduce time and effort in ServiceNow?

Shamma Negi
Kilo Sage
‎04-04-2024 03:34 AM

Hi All,

 

I have started this #SNMonthlyChallenge Series wherein I would be covering 1 topic every month on how we can utilize the functionalities of ServiceNow to reduce our business FTE/Hours spent on any automations. These articles will help you understand how we can automate or optimize the existing or new functionality/business logic

 

Monthly Challenge April

 

This month I would like to cover about GenAI. How and What is the best way to use GenAI in ServiceNow.

 

Generative AI is designed to be more human-like than ever before. It can create realistic content by learning from existing data. It can provide realistic and creative text, images, and other media to transform industries such as entertainment, marketing, and healthcare. 

 

 

What all our GenAI can support:

 

ShammaNegi_0-1712226364052.png

 

 

 

ShammaNegi_1-1712226369353.png

 

 

ShammaNegi_2-1712226373297.png

 

 

 

What ServiceNow provides you with GenAI:

 

ShammaNegi_3-1712226395065.png

 

 

What is Code Assist and How does it help us in ServiceNow :

 

Code Assist gives us the feature to automatically generate the code by using Code Generation by just writing a line of comment. See below How? Here is the live script and example for the same below:

 

ShammaNegi_4-1712226532848.png

 

 

 

Here are some pointers to remember on Code Assist:

 

  1. Creates the code automatically by hitting Ctrl + Enter
  2. Try Entering switch(today) or switch(weekly)
  3. switch(hourofDay)
  4. Try and catch
  5. try
  6. Get all active cases opened by vips
  7. Get all active cases opened by vips then loop through the result and email and update to the caller

Note: Now Assist assumed case was the sn_customerservice_case table. As of October 2023, Code Assist does not validate that specific table or fields exist, so always verify the table and field names.

  1. get all active incidents where the assigned to is inactive

Also another good example of Code Assist below:

 

1. Try putting this : // make a decision with 26eea7a9dba07300efc65404ce961961 with inputs vip and amount.

2. Try putting this in Instance scan checks Scripts , notification email script, fix script - // identify inactive users who are locked out

 

ShammaNegi_5-1712226688499.png

 

 

 

What is Flow Assist and Flow Recommendations?

 

Flow recommendations provides a set of recommendations on the next best action when you are authoring a flow.

 

ShammaNegi_6-1712226724429.png

 

 

What are the available options listed above from GenAI Controller?

 

ShammaNegi_7-1712226761189.png

 

 

Hope this helps you to understand what and how we can use GenAI.

Stay connected for more such articles on different topics.

By using these options one can save the time and effort spent on building the business logic. It has various capabilities in Washington Release wherein it can create the whole flow for you just by writing few lines of comment. So it is definitely a good option for saving time and effort.

 

I would cover more features of GenAI like in Virtual Agent, Flow Creation etc. from Washington DC Release soon

 

Also, checkout my past videos:

GenAI Basics

https://youtu.be/Ukhb7I_IblE?si=n720uRzGRIUdZVaO

GenAI Advanced

https://youtu.be/dMxy1kj5TI8?si=L-gbMB0HpPBjp3kL

 

 

 

Thanks,

Shamma

 

 

 

 

 

 

  • 813 Views
Popular Blog Posts