Telco Digital Transformation - A Little Love for the NOC

[Chris Pearson]

In our fifth blog of the series, we shine a spotlight on how to bring network designers, NOC personnel, and support teams into your digital transformation journey using ServiceNow Telecommunications Service Operations Management (TSOM) and Telecommunications Network Inventory (TNI).

The fourth phase of our digital transformation program introduces the last of ServiceNow’s major telco capabilities. By implementing TSOM, you gain the power to proactively monitor network health and prevent potential downtime for customers. TSOM integrates seamlessly with third-party event management tools, allowing you to choose where ServiceNow fits best within your event management stack. Whether you want to handle alarm correlation outside ServiceNow or leverage ServiceNow’s ability to aggregate alerts, identify root causes, and perform automated remediation, TSOM offers the flexibility to suit your needs. Plus, it provides real-time dashboards for system health, enabling your team to stay ahead of issues.

With TSOM, you also unlock proactive service management. When an alert triggers an incident, support teams can identify affected customers and instantly generate support cases, notifying them before they even realize there’s an issue. This level of proactive communication builds customer trust and loyalty.

TNI elevates ServiceNow’s CMDB by adding over 60 additional classes to model complex network topologies. With advanced visual representations of circuits, network designers and support personnel can manage physical and logical networks directly in ServiceNow, drilling down to specific resource layers, viewing equipment models, rack visualizations, and more. This ensures your NOC operates with clarity, efficiency, and precision, further enhancing your digital transformation journey.

#SOMT #TSM #TNI #TSOM #Telecom #Thirdera #ServiceNow