Updating Your ServiceNow Email address & Linking Multiple Now Accounts

[AbhishekGardade]

Recently, I have observed that we can update our email address our self which we use to sign in ServiceNow Developer’s account that is used to login Community, Now Learning, developer’s site etc.

Previously we need to drop an email to community@servicenow.com to change our email address used and that was taking too much time to update email address. In my case, it took around 30 days of time to change email address. I dropped multiple follow ups mails , confirmations for updating email address.

Now it becomes much easier to update your email address. ServiceNow automated the process for changing email address. You can follow below steps to change your email which you are using to login.

1. If you already logged in then, go to the link https://account.servicenow.com/editProfile. Else follow below steps :
   1. After logging to Community, Go to Now Community Profile -> Manage Profile -> Click on Pencil Icon  on your profile.
   2. You will be redirected to the above link https://account.servicenow.com/editProfile
2. Once you reached on edit Profile , you can manage your achievement, personal information such as which is shown in community profile.
3. You need to click on Update Email. In next window, you will ask to enter new email address.
4. Once you filled out an email and clicked on next, it will ask to enter a Verification code which you will be receiving on your old email address. Email which contains time-sensitive code
5. That’s it!!! It will take few hours to update email address. For me it took around 10 to 15 minutes to update.

Linking multiple accounts :

You do have your ServiceNow account with created from your personal email address and corporate or companies mail address.

So you can link your multiple ServiceNow account/profiles available under one account to see all your badges, achievements and certifications.  

Here are few steps you need to follow to link accounts.

1. Go to https://www.servicenow.com/success/now-creators/manage-profile.html or else After logging to Community, Go to Now Community Profile -> Manage Profile .
2. Here on this page, you need to click on “Link ServiceNow Accounts”.
3. After clicking on add another account, you need to specify account email ID. You will receive an email for Confirming your account verification.
4. On completion of verification, you will see accounts linked.

I hope you will find this helpful.

Thanks you,
Abhishek Gardade

Important Note : I did not find any post/article/blog on community mentioning this process. In case, if you find anything which is already available, please do comment the link so I can delete my blog or share the links on this blog.

[SNowUser11]

Hi Abhishek,

Thanks for sharing this. Really helpful. I have same issue.

1)I have my servicenow account with my personal email address xx@gmail.com where all my certifications are there.

2) Now there is a maintenance fee for all delta exams they have populated but for partner account its discount. Now How should I make my personal xx@gmail.com recognized as partner account. 

3) If the email address is updated to partner email address ...@company.com then what happens when we move to another company will all certifications get lost????

4) I want to maintain my xx@gmail.com so that whole life I can get my all communications achievements and not depending on company email address.

ALSO IF I LOGIN WITH MY XX@GMAIL.COM (PERSONAL ONE) AND DO THE LINKING FOR ADDING THE COMPANY ACCOUNT DOES THAT RESOLVES THE ISSUE AND RECOGNIZES AS UNDER PARTNER AT THE MOMENT ?

If you have done anything updates please help

Thanks

[VagelieK]

I have the same question as SNowUser11. 

What is the preferred practice, with ServiceNow sites moving to a consolidated profile login process? 

With the new SSO/MFA components, having two accounts is proving to be problematic.  Logging into one account for support and community, and then another for learning/developer/knowledge, and having the auto-login fight for control.

I submitted a HI case on this, and was recommended to use either incognito mode, or run multiple browsers, one for my personal account, and the other for business.  This seems like a lot of overhead, for profile management.

What is everyone's standard practice?  Do most people simply have one account, and have that account transition between organizations?  

[Katarienr]

They are developing new apps that permit linking multiple email addresses into one, but they don't understand the main disadvantage. All spamming letters are spamming into one inbox, and sometimes you can even get more than ten spamming letters a day. This is not a big problem for everyone, but I hate getting spamming letters. This is like trash for me. This is why I am using different methods of how to avoid getting all these spamming letters. The best way of getting rid of them is using temporary emails while completing the registration on uncertified websites.

[Inactive_Us1558]

I just tried linking the my corp (primary) and personal servicenow accounts via https://www.servicenow.com/success/now-creators/manage-profile.html  but it doesn't seem to be collating/showing all my badges and achievements from both account. It only shows the ones linked to my primary account via the webassessor email which is also used on my personal service now account. However there are more on my personal servicenow account which is not visible when I login using my corp servicenow account.

This is really confusing.

ServiceNow support seems to be suggesting to change my personal servicenow account's email to the corp one and then they will do a manual merge and drop my personal account. That would mean if I change companies, I will just update the email and keep one active servicenow account.

[Elena17]

Hy,

I am changing the company and all my achievements are on the company email. I follow the steps that 

@Abhishek Gardade you recommend, but since I am partner portal, recommends to change there the email. 

We've identified you as one of our partners. Please visit the Partner Portal to request email address changes.

Once I go at the partner Portal, the email is read only and I cannot change.

Please help!!!

[Patrick71]

Does linking accounts share the achievements between accounts? I started my SN journey on my personal account (CSA + fundamentals course), but I am going to take the CAD through a partner account because I joined a firm. From what I understand, I'll need those previous accomplishments brought onto my partner account if I am to take the CAD on the account. SN support is telling me I need to merge the accounts but I don't want to delete my personal account unless I absolutely have to. 

Any advice would be appreciated!

[Bogdan23]

Hi,

I linked my 2 SN accounts (company and private) but unfortunetaly the certifications/badges/achievements are not shared between accounts. There is other option that we can use to see our certifications in both accounts?

Any help would be appreciated.

Thanks

[James Rada]

I contacted support and got this

I will merge my enterprise with my personal account(where my certifications are located) and for the future i will just do the merge again if needed, because i dont see any benefit on linking accounts (both are already linked but certifications are not shared)

[SeanServiceNow]

We should be able to see all our certifications on any account.  Please make this change.  

[Rahul_007]

i have an issue with the mail of nowlearning the mail i have logged in was wrong but i have done multiple cources and also have certifications and now i want to update the mail can i do that.