Zurich Release: New Products, Smarter Building

[Rampriya-S]

 Zurich Release: New Products, Smarter Building

Thought Yokohama was the grand finale? It was just the rehearsal—Zurich’s early-access is already stealing the spotlight. The Zurich release cranks the innovation dial to eleven. Below is a high-level tour of the new features and products you’ll find when you upgrade. Consider this your cheat sheet for what’s worth exploring.

Low‑Code & App Development

• App Engine Management Center – Finally, a centralized dashboard to manage intake, governance and deployment of low‑code apps, letting admins track everything from intake to release.
• App Engine Studio – Now you can generate subflows from a sketch or image, call external webhooks, view flow history and even debug with LLM support.
• Developer Sandboxes – Zurich moves sandboxes from preview to general availability so every developer can build in their own isolated instance and merge via Git, avoiding conflicts.
• Performance Analyzer – A new tool that surfaces page‑load times and waterfall charts right in your studio, making it easier to pinpoint slow widgets.

Data & Workflow

• Workflow Data Fabric Hub – Think of it as a data fabric for your workflows, pulling data from multiple sources into a single, real‑time hub without building messy integrations.
• Release Operations (R2) – Managing update sets is no longer a game of “hope and pray.” Release Ops brings governance and automation to your release pipelines for smoother deployments.

Industry Solutions

• Financial Services – New Card Data Security features help with tokenization and PCI compliance, while a Mastercard integration simplifies payment workflows.
• Healthcare & Life Sciences – Care Team Operations modules for environmental services and facilities streamline scheduling, rounds and compliance tasks.
• Manufacturing Commercial Operations – End‑to‑end workflows for quotes, orders and after‑sales service bring manufacturing operations onto the Now Platform.
• Telecom, Media & Technology – A tailored problem‑management module helps telecom providers handle outages and customer issues more effectively.

People & HR

• Talent Acquisition Suite – This release introduces everything from an Applicant Center and Interview Management to generative AI (Now Assist) for recruiting. There’s even a new Talent Profile to keep candidate and employee data in one place.
• HR Multi‑Instance Integration – Multi‑tenant companies can now sync HR data across instances to give employees a consistent experience.

Security & Governance

• Access Management – Administrators get fine‑grained control over who can use AI resources.
• Domain Separation – AI workloads can be segregated by tenant to keep data compliant in multi‑organization deployments.

Portfolios & Resource Planning

• Resource Management Workspace – A single workspace to manage demand, capacity and resource allocation for Strategic Portfolio Management.

Sales & Order Management

• Customer Engagement Sequences – Design automated sequences of communications to move leads through the funnel.
• Lead‑to‑Cash Management – Finally tie CRM, quote, order and billing into one continuous process.
• Return Merchandise Authorization – Built‑in workflows to handle product returns from authorization to return.

Final Thoughts

You can now generate subflows directly from images! Imagine creating flows from your sketches or rough drawings. Plus, external webhook triggers, flow history, debugging tools, LLM support, conversational subflows, and more. The Zurich release is a huge leap forward in what’s possible on the Now Platform—and it’s just getting started.