1.In change Form - Based on the Service selected , Assigned group has to be poppulate
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10-02-2024 11:57 PM
Hi Team ,
we have requirement that , In change request , Based on the Service selected , that Service Support group has to be populate in the Assignment group .
See in the Below screenshot , Service is Firewall NonProd and the Support Group is TCS-Network-SUP >> And the Same support group has to be populate in the assignment group .
How to fulfill this requirment , can any one please provide script for this , Please provide screenshot for better understanding .
Please provide test cases screenshot
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10-03-2024 12:07 AM
Answer is already given: https://www.servicenow.com/community/developer-forum/in-change-form-based-on-the-service-selected-as...
Unclear why exactly the same question is asked again, without any mention of the provided solutions and why they don't resolve your issue.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
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10-03-2024 12:13 AM
I am unclear with your response could you please provide , complete configuration steps
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10-03-2024 12:26 AM
I gave you the script in my response between brackets. Just apply that (validate that the fields are correct) and it works. I have it running for incidents on my instance and it works without any issue: current.assignment_group = current.business_service.support_group;
Please mark any helpful or correct solutions as such. That helps others find their solutions.
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10-03-2024 12:11 AM
Hi @nameisnani
create a Onchange client script and make a glide Ajax call to get the support group
Thanks
Eshwar