1.In change Form - Based on the Service selected , Assigned group has to be poppulate
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10-02-2024 11:57 PM
Hi Team ,
we have requirement that , In change request , Based on the Service selected , that Service Support group has to be populate in the Assignment group .
See in the Below screenshot , Service is Firewall NonProd and the Support Group is TCS-Network-SUP >> And the Same support group has to be populate in the assignment group .
How to fulfill this requirment , can any one please provide script for this , Please provide screenshot for better understanding .
Please provide test cases screenshot
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10-03-2024 12:07 AM
Answer is already given: https://www.servicenow.com/community/developer-forum/in-change-form-based-on-the-service-selected-as...
Unclear why exactly the same question is asked again, without any mention of the provided solutions and why they don't resolve your issue.
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10-03-2024 12:13 AM
I am unclear with your response could you please provide , complete configuration steps
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10-03-2024 12:26 AM
I gave you the script in my response between brackets. Just apply that (validate that the fields are correct) and it works. I have it running for incidents on my instance and it works without any issue: current.assignment_group = current.business_service.support_group;
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10-03-2024 12:11 AM
Hi @nameisnani
create a Onchange client script and make a glide Ajax call to get the support group
Thanks
Eshwar