40 character String field is defaulting to multiple line field

[kemmy1]

I have two string fields one is 40 characters (Ticket Number) and the other is 160 characters.(Request Title).  I can't for the life of me understand why Ticket number is showing up as a multi line field and Request title is not.  I would like the Ticket number field to NOT look like multi line.

This is two new fields we are adding to our Change Request form/table.  I'm stumped.  I checked the attributes and the only attributes both have are edge encryption = true.  So I deleted the Ticket number field and added it again except instead of u_ticket_number, I changed it to u_508_ticket_number (sometimes when you delete and add a field with the exact same label and column name, it seems to just duplicate the field you just deleted).

Lisa

We are on Kingston.

[Ankur Bawiskar]

Hi Lisa,

So after you did the workaround is the issue still there?

Regards

Ankur

[nthumma · Accepted solution]

It happens due to storage alias mismatch at the backend, even though you created with 40 max length but in the backend, it might be mapped to a multiline string. It's known the issue you need to open HI ticket to get it fixed. 

[kemmy1]

So even if I delete it (which I did) and add it again it will still do this?  (that's exactly what is happening even though I created it with the same label but different column name.)  Ugh, I'll open a HI ticket.  I didn't think I was going crazy!  This is definitely a bug!

I really think adding fields via the Form Layout is really buggy.  I created three fields that were supposed to be Choice fields and they ended up being strings, and the third field didn't even get added.  Plus this Ticket Number field problem.  I did recreate the Ticket Number field on the table itself but still getting issues.

Thanks!

Lisa

[kemmy1]

This was exactly the issue and ServiceNow is fixing it for me.  It's a Problem and it won't be officially fixed until London release.