415 error when trying to send attachment to JIRA form ServiceNow

[NikhilSingh]

Hi,

I am trying to send attachment from ServiceNow to JIRA through REST message, but I am getting 415 error, tried the same via postman as well and same error.

Attaching screenshot of the configuration that I have done for easier understanding. I have also added the code to build JSON object, although I can see all the details coming in properly in the LOG request that I am capturing.

Please help with this issue. Thanks.

// Code for getting attachment data and building JSON object to send to JIRA

                        var returnData = {};
			var incGr = new GlideRecord('incident');
			incGr.addActiveQuery();
			incGr.addQuery('sys_id',attachment.table_sys_id);
			incGr.addNotNullQuery('correlation_id');
			incGr.query();
			if(incGr.next()){
				var r = new sn_ws.RESTMessageV2('Create Issue', 'Attachment');
				var issueID = incGr.getDisplayValue('correlation_id');
				r.setStringParameter('issueId',issueID);
				var body = {
					'attachment': [{
    				'file': "" + attachment.file_name,
    				'content_type': "" + attachment.content_type,
    				'content': "" + GlideStringUtil.base64Encode((new GlideSysAttachment()).getBytes(attachment))
					}]
				};

				r.setRequestBody(JSON.stringify(body));
				gs.log('## Log Request ## ' + JSON.stringify(body), 'JIRA-Attachment');
				var response = r.execute();
				var responseBody = response.getBody();
				var httpStatus = response.getStatusCode();
				gs.log('## Log Response ## ' + responseBody + ' ' + httpStatus, 'JIRA-Attachment');
				//gs.log('## Log Status ## ' + httpStatus );

				returnData.status = httpStatus;
				returnData.response = responseBody;

				return returnData;

[NikhilSingh]

Hi @Ankur Bawiskar,

We are not flow designer and JIRA spoke for integration, we are using REST messages for sending the payload, attaching sample payload that I am sending Request as.

## Log Request ## {"attachment":
[{
"content_type":"image/png",
"file_name":"postman.png",
"size_bytes":"1124594",
"sys_id":"afcbf3e1474ab5104b5b9e79e16d4398",
"Content-Transfer-Encoding":"iVBORw0KGgoAAAANSUhEUgAACGgAAAX0CAYAAACfQ617AAAMP2lDQ1BJQ0MgUHJvZmlsZQAASImVVwdYU8kWnluSkEBCCV1K6E0QqQGkhNACSO82QhIglBgDQcWOL"
}]
}

[Ankur Bawiskar]

@NikhilSingh 

check this link

Sending attachment from ServiceNow to Jira using BR and REST message 

[NikhilSingh]

@Ankur Bawiskar Yes, checked this and modified the payload information to be sent according to your code from above post, which you can see above in my previous reply, but still I am getting same 415 error.

[Ankur Bawiskar]

@NikhilSingh 

error 415 means unsupported format

what did you set in content-type in the REST message?

[NikhilSingh]

content-type:application/json