A checkbox named “CMDB update” will be available for the Change requester and Change manager.

Devansh Kumar
Tera Contributor

Hii all i have to make this requirement to my instance..

A checkbox named “CMDB update” will be available for the Change requester
and Change manager to submit an interest for CMDB update. Check box will
create an automated CTASK for Configuration Management assignment group to
ensure CI changes are updated in CMDB( manual or discovery)..

 

What is the best approach to achieve this.

Thanks

1 ACCEPTED SOLUTION

Mark Manders
Mega Patron

What's the question exactly? Just create a new field with a field ACL for just the roles you require (requested by is dynamic me or change manager is dynamic me), so only they can tick the box and create a flow through flow designer to create a task, based on the ticking of that field. 


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

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5 REPLIES 5

Mark Manders
Mega Patron

What's the question exactly? Just create a new field with a field ACL for just the roles you require (requested by is dynamic me or change manager is dynamic me), so only they can tick the box and create a flow through flow designer to create a task, based on the ticking of that field. 


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Devansh Kumar
Tera Contributor

Hii Mark,

actually requested by and the change manager is dynamic and i don't have access of ACL.

i just wants to know how can i make visible to both.

Send your requirements to the person with access to ACL's. That you don't have access to it, does not mean that it's not the solution you need. Create the field and have the ACL's put in place.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Devansh Kumar
Tera Contributor

Okay, Rest the requirement will achieve by the flow designer??? which is below.

 Check box will create an automated CTASK for Configuration Management assignment group.