A file uploaded in Attachments isn't displaying its preview for the snc_external roles

[cnough]

Both internal and external users are able to access the file,

however, uploaded file's preview is displaying as broken for the snc_external roles.

I've tried all the ACL solutions that are out there, but still no luck.

Please help!

[Bert_c1]

Hi cnough,

Try reviewing ACLs:

https://[instance_name].service-now.com/sys_security_acl_list.do?sysparm_query=operation%3Dread%5Ename%3Dsys_attachment&sysparm_first_row=1&sysparm_view= 

And review the following:

https://docs.servicenow.com/bundle/utah-servicenow-platform/page/use/using-forms/task/view-attachmen...

and

https://docs.servicenow.com/bundle/utah-servicenow-platform/page/administer/form-administration/task...

[cnough]

Hi Bert_c1,

I've tried the procedures from above links, but still did not work.

[Bert_c1]

Hi cnough,

I suggest you create a Support Case then, and provide what you've tried and the results.

[Sandeep Rajput]

@cnough Did you check the read ACL on sys_attachment and sys_attachment_doc tables for the snc_external user? I suspect there much be a read ACL failing on any of these tables.