I have written a Ruby gem for ServiceNow that allows me to fully interact with ServiceNow. It currently uses the JSONv2 API. Everything works splendidly but it's slow and there is a record limit of 500. I recently discovered the REST API which is muc...
I'm having an issue with a background script I'm trying to run. This is my code... runTemp(); function runTemp() { var grpStr; var gr = new GlideRecord('sys_template'); gr.addQuery('active','true'); gr.query(); while (gr....
Hi,I am trying to override the default CatalogPriceCalculator for specific catalog items. I have a service which has some complex pricing, depending on options selected from Lookups in the form, the base price needs to be modified with both an 'adder...
Good morning to you all, I have a question about commenting out .xml code for a UI macro. I saw this information that was provided and I was trying to follow it but not really that familiar with .xml code My name is Karen and I am hav...
Table field in Number Maintenance( sys_number) table is text field. While I checked it in OOB instance it is a reference field with all table names.I am facing some issue in number prefix in my instance and I am guessing it is because of this. Could ...
Hi All,We have to send out emails which are of high importance.Is a way to mark those emails as high importance.Thank you
Hi,I am quite new to creating transform maps. How can I reference a foreign field with a condition (to return error if duplicate /no match found)? My source file contains the manager's userid, not the sys id. Could any please give me a hand with the ...
Anyone know how (or if) I can add a link to the help text when someone clicks 'more information'?
Short Story:I want to create an email via a script and apply an email template via the same script. I cannot use the typical event -> notification method (more on that in the long story). I must create the email manually. current.ApplyTemplate does n...
I have a number of Service Catalog requests waiting for approval. My email notification did not fire bec of missing condition.Is there a way to manually push or fire the notification to the approvers so they can approve them? Most of our approvers do...
Does anyone know what makes the task.work_notes journal entries background a yellow color?If so is it possible to choose other different background colors in the activities filter for a different journal entry field?
Hi All,I have a variable which is displayed only on the catalog task form and I want to make it mandatory only when the State of the catalog task is updated to 'Closed Complete'.In order to accomplish this I have a UI policy created which displays it...
Hi All,By Misatake, we have deleted "ATOC Homepage". Any idea how to recover it. Its not there in "Deleted Records."
Hello allI'm trying to learn scripting...the script below will be used in an approval workflow; the purpose is to look up a custom table/record 'u_customer' and look to see ifa checkbox is marked true. If so, return 'true', build approval. What I...
I am having one more doubt in "Removed software(AI) data Import, after imports get completed for all the import set scheduled in SCCM the total count of each import will be updated in transform history but I couldn't see the total count of removed so...
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