I'm looking for the business rule that affects the following: New project tasks in the SN Project module are set by default to be in an Open state. If the project itself is in a different state, creating the new task will set the overall project stat...
Hello All,I want to calculate distance on the basis of two postcodes of UK. Is there any API present for it. Also, how can I call custom APIs in Service Now. In Postcodes.io lot of APIs are present but I don't know how to use them in Service Now. A...
I need to renumber records as there are a duplicate number records in a table.can somebody help me with background script or other suggestions.Eg: there are two records with same number: CTI0001140
Hello,I am making Business Rule that checks incident number and gets it's sys id.Problem is how can i make a script that checks my display value for example "INCE0012345" as a query?var inc = new GlideRecord('incident');query that queries the display...
I'm looking to create an array of dates based on the range of two date variables within a requested item. Ultimately, once I retrieve the range of dates, I'll need to see if any of these dates fall within a separate range of dates. If so, I'll return...
Hello everyone,I create one custom date field in incident form. I want to set the email date timing to my incident date field.I am trying this but this is not working,current.u_date = email.date;current.short_description = email.subject;ThanksAnkul A...
Hi,Can we create sections in Record Producer? If so can anyone please share the code. My requirement is to create show or hide the sections to user depending the values selected (Check Boxes). If "1" check box is selected it should show the Section 1...
Hi,I'm quite new to the ServiceNow platform. I have been going through the tutorials on developer.servicenow.com and have gotten to the Rest Explorer section.When I navigate to System Web Services > REST > REST API Explorer, I don't see a ...
I have a Web Service Rest Message set up that works fine. In a scheduled script, I have this code:var r = new sn_ws.RESTMessageV2('My Test Web Service', 'get');var response = r.execute();var responseBody = response.getBody();var httpStatus = response...
Our network does not use Service Now Discovery and therefore we do not have a MID server.We still want to create some REST Outbound scripts on Service Now and get those messages on our network a REST Server inside our private network.Can I just confi...
Hi SN friends,One of my requester wants me to schedule a bi-weekly report. The options I see for 'run' are quite confusing. Should I use periodically? If yes then how should it be used?Please assist.Thanks,Priya
Hi,is there a way to call export data functionality from a processor. I mean can I call something similar to /incident_list.do?CSV inside a processor and return result to the client?processor.redirect is not an option as it deals with the client side...
Hi,I have some Date/Time fields in my incident form. Some notifications are triggering on Incident form and that fields are there in the notification body.System's time zone is in EDT. So in the notification also I am getting the field value as EDT f...
Hi SNC,I am referring to is the "Reset to column defaults" button on the Personalize list form. When I open 'Incidents' list view or ServiceDesk, MyWork for example and I reset the columns to default, I don't get what I have setup as the default colu...
I was able to create a custom report and I can browse to it directly in the URL by entering https://slu.service-now.com/sys_report_template.do?jvar_report_id=myreallylongreportidis there a way I can add a switch or value to the URL to automatically l...
