A modal window or a popup that displays a freetext to be entered in workspace case form

Arvind1
Tera Expert

‎12-26-2023 11:03 PM

I have a custom field "Resolution comments". I have a UI action which when selected should open a popup with a free text to be entered. This text should be saved to "Resolution comments" and then the state of the case should be moved to Closed complete.

Note:

This is available as a reference in "Suspend" button in HR case.

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Maik Skoddow
Tera Patron
Tera Patron

‎12-27-2023 12:48 AM

Hi @Arvind1 

there is an article which describes how to go the classic way of UI Action to get real Workspace modals as output. Maybe that helps: https://www.servicenow.com/community/next-experience-articles/how-to-use-ui-actions-in-workspaces/ta... 

Maik