Hi Team, We currently have four Case Task states: New, In Progress, Closed – Incomplete, and Closed – Complete, with several custom rules tied to these states. One team has requested an additional state, and they do not want any actions or business r...
Within the relationship editor for a type of 'Data Only' change record, I'm trying to add a pop up message or stop users from proposing certain relationship types when the user clicks on the 'Save Proposed Change': I've noticed that when I click on ...
Hi All,I configured service channel, queue and group for live chat setup in SOW.then I made the agent status available and pinged from service portal still it's showing no agent available please find the below screenshot for reference.
copy of 'Triage and categorize ITSM incidents' agentic workflow is categorizing incident category & subcategory but its not classifying service/service offering.anything to update ?
I have created a m2m table for change request to and from change request and configured list layout of change request to bring these two related lists in change request. so that user can add it and it's working fine on relating the change requests in...
I have a requirement of displaying different sections on form on different stages of a lifecycle. Problem is OOB widget of form displays all the sections one below the other causing the form to become very long. Is there any other way to display thes...
How to change the template for a oob now assist skill
Hi All, I'm planning to take this exam(Certified Implementation Specialist - Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))) and i need some sample questions with answers and any other training materials that i can refer for this exam. Ple...
Hello experts,We are currently using the Employee Portal and noticed an issue with breadcrumbs.Breadcrumbs work correctly when navigating through catalog categories. However, when a user opens a specific catalog item, the breadcrumbs disappear.In ano...
Right now, I edited an existing OOTB “Publish” UI Action and changed the settings (added a Workspace Form Button/Form Menu as shown in the screenshot).However, the button did not appear in the Workspace.Therefore, I tried using UI Builder, but I’m no...
When I create a page in custom workspace with list template, it shows with default list. How do I populate my own list? For which I have created sys_ux_list , category and configuration for it.
Hi Community, Has anyone integrated Tanium Push Integration into their instance where thier IP Address Access Control is blocking all IP ranges except for specific whitelisted IPs? We are trying to integrate Tanium but are unable to becuase I don't ...
Hi all,I would like to allow inline editing for only one specific field in a list displayed on a Dashboard, while keeping all other fields read-only.The list already supports inline editing by default. My requirement is:Only one field (for example, u...
I want to move all the PTask created in the Problem Ticket to Work in Progress state once the Problem Ticket was approved by the Problem Approver - Fix in progress state.
Hello Team,I am unable to see the Correctness Scorecard. The staleness evaluation status is showing as “Max Failure,” even after increasing the maximum threshold. By default, it was set to 50,000, and I increased it to 70,000 for testing purposes. Ho...
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