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Resolved! GlideAjax returning null from Script Include

I'm trying to convert List Collector sys_ids to user names using GlideAjax. The List Collector returns comma-separated sys_ids, which I pass to a client-callable Script Include. However, the GlideAjax response is always null. Script include var getwa...

NishmithaS by Mega Contributor
  • 1189 Views
  • 17 replies
  • 2 helpfuls

CI Location Field Script

I have a question regarding the location field for some of my company's Configuration Items (CIs) under the `cmdb_ci_list`. I posted about this issue on the ServiceNow Developer Forum [here](https://www.servicenow.com/community/developer-forum/the-lo...

How to merge two GlideAjax calls onLoad into one

I've got two functions within my script include:retrieveGroupWideField: function() {        //Setup the parameter for the selected Business Application        var busApp = this.getParameter('sysparm_app');        //Setup the boolean variable for chec...

PDI - "Last Used" isn't resetting

Hello....anyone else having their PDI "last used" not reflecting the actual last used time? Last week it showed 3 days, and this morning it was 7 days, despite accessing it regularly, and considering how long I was waitlisted for it, I really didn't ...

Kristin J by Mega Sage
  • 94 Views
  • 2 replies
  • 0 helpfuls

Multiple Choice

Hello, I created a multiple choice field on the catalog item below and I want the user to be able to select more than one option.  I made the variable type "multiple choice" and I added the question options, but I can only select one choice.  Can you...

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Publish Button on Knowledge article

Hi all,Publish button is not visible on Knowledge Article in service operations workspace, but it appears in native UI. How to make it visible again in service operations workspace?  

Piyush_Kolhe by Tera Contributor
  • 5162 Views
  • 18 replies
  • 11 helpfuls

SMTPSender: no recipients, email send ignored

Hi all, i am trying to compose a mail from change request / Incident. The email is Ignored. I am pasting the error that I am receiving. It is only for two mail ID's and I was told that those are DL's. I have checked blocked mails also.   

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Abishek1998 by Tera Contributor
  • 81 Views
  • 3 replies
  • 1 helpfuls

PDI Instance Waitlist its been over a week

Hi I released my previous PDI instance and requested a new Zurich instance over a week ago, but I'm still on the waitlist and currently all instances Australia, Zurich, and Yokohama are unavailableIs there any way to get a PDI instance sooner? 

alvira by Tera Contributor
  • 46 Views
  • 2 replies
  • 0 helpfuls