Hi,I’m facing an issue with dynamically updating a Rich Text Label in RITM and SC Task forms.I am using the g_form.setLabelOf() method to update the label text dynamically. It works as expected in the Service Portal, but it is not working at the RITM...
Hello Experts, I’m looking for guidance on creating a report (or dashboard) to analyze ITIL license usage efficiency. Identify users assigned an ITIL licenseCompare this against user login activitySpecifically highlight users who:Have not logged in f...
I have created a report in which one of my requirement is such that only last 8 hours integration logs should be filtered for weekdays in integration logs.I have checked other ways without scripting but not found any filter for this scenario can anyo...
After any discovery gets completed, I want to find out the IPs which are in scope but not created as CI.As I understand, Scoped IPs will be available in discovery_device_history table. But how can I find that IP has not created any CI?When I open any...
Hi Team,I want to remove/Hide the below highlighted green colur text in My Task widgets in Employee center. Where i need to go to hide those.Highlighted Green colur text i want to remove from both the places.Let me know how i can acheive this?Thanks ...
Hi,I have created a basic Flow Designer configuration to copy the Resolve SLA business elapsed time value into a custom resolve time field.To achieve this, I used a “Wait for condition” step to wait until the record is resolved. However, the flow is ...
Hello all, I am unable to reorder the steps in my custom action in flow designer. I see it is very easy to do in flows and subflows, but I don't have the option to 'move' a step up or down in the action like I can with flows and subflows. I'm taking ...
I have a requirement to make the 'details' comment box on the KB Feedback pop up, mandatory if the reason of 'Other' is selected. See last image. I have tried other community suggestions such as creating a UI Policy on the kb_feedback table setting t...
Hi, I have a flow that sends an email when someone writes a comment in a work order task. I am sending template message with the number of the WOT. When I reply to that email, the text gets sent to the activity of the WOT.Here is where the problem st...
Hi All, I have a requirement only opened by should able to see the Req and RITM not other even requested for should not able to see the request for particular catalog item. I tried restricted via ACL and Query BR but still requested for and other ITI...
Hello,We are looking to use the Entra ID Spoke to allow users to have their group memberships managed via requests and workflows in ServiceNow. The primary use case for this is managing membership in Microsoft Teams groups.We are having an internal d...
Hi,The organisation I work for just moved over to Agent Workspace.When I go to some pages - e.g. my list of active cases - whose URL starts with:https://example.service-now.com/now/cwf/agent/list/params/list-id/...This notification opens and I have t...
Clone widget option is missing for 'SC Category Page' and 'SC Categories' widgets. How can we clone these widgets for a custom requirement?
Issue: Inbound Email Ignored Due to Auto-Generated Headers & Notification SuppressionHi Team,I’m facing an issue with inbound email processing and notification behavior in ServiceNow. Below are the details:ScenarioA client is sending emails from thei...
I working on my 3rd custom project using my PDI on Zurich, and im running into an issue with publishing it on github. My previous 2 projects were also built on Zurich and on PDIs, and publishing worked perfectly fine for both of them. Nothing has cha...
