Hi all,Currently the knowledge articles are visible in published state. But I want it to make it visible in pending retirement state also. I have one working solution which is to to change the stage in knowledge retire workflow from Pending retiremen...
HELLOI HAD AN INSTANCE IN THE AUSTRALIA VERSION FOR A WEEK, AND IT KEPT SHOWING AS OFFLINE FOR 13 DAYS. I RELEASED IT AND REQUESTED A NEW INSTANCE IN ZURICH, BUT IT'S BEEN 4 DAYS AND I HAVEN'T BEEN ASSIGNED ONE YET.HOW LONG DOES IT TAKE TO BE ASSIGNE...
As of now we are creating an Incidents via Inbound action , but when there is a calendar invite , still it is creating Incident , How to restrict that ? I am not able to restrict subject , as it can be any
Hi Currently, In Knowledge articles whenever the user clicks on Retire, the article is going to pending retirement But my requirement is I don't want the article to go to pending retirement unless the Ownership members approve.
I have been troubleshooting an issue with one of our email accounts, and would like to reach out for any insights you may have. After authorizing this mailbox on June 9th, no cases were created at that time. However, on June 11th morning the system b...
Hi all, I have created a new field named as business time left and Wrote a business rule on incident table to query the related task sla record and copy the same value and gets pasted there. now the field is not populated. I am pasting my script belo...
For years I think every client I’ve ever worked with has asked for a way to easily select multiple records with a filter in a portal catalog item the same way you can in the platform with a list collector field. In the platform you get a slushbucket...
Hi Community,I'm working in Platform Analytics and have a requirement where I'm embedding a custom dashboard inside Project Workspace using the Dashboard Viewport component.RequirementThe custom dashboard has a required dashboard parameter (for examp...
Hi Team, Is there any way to remove HR service from vertical lane in triaging dashboard? And add new options?
When I submit a case from Record producer which contains Department field(lookup field) in that. I have a variable section at the backend in the case form which shows all the fields including department field. But it only shows sysid at the backend. ...
I am working on a Custom Workspace in UI Builder and I'm trying to customize the Problem (problem) record header.Requirement: I need to display a field from the parent Incident table in the workspace form header.What I have done so far:I navigated to...
I’ve noticed an inconsistency in the Knowledge Article workflow field after recent upgrade. When opening a new article form, the workflow sometimes shows as “Pending – Not Yet Started” instead of the expected “Draft.” Has anyone else experienced this...
Hello, On change form via related list i add incident>parent and when i edit add left to right incident and save but after is not visible what i can do.
I have the timecard_admin role enabled in the TimeCardManagement TCP portal, but I'm getting the error message shown in the image, and only the top menu screen is displayed.Do you know the cause and how to fix it?
I have a requirement where a custom field(u_sub_state_timestamp) should show the timestamp of the last change in another field(u_sub_state). For this I have created a business rule which updates the u_sub_state_timestamp with current date and time wh...