Hello Experts,I am troubleshooting a routing issue where a Virtual Agent chat did not reach any live agent, even though multiple agents were shown as Available on the Chat channel at that time.Issue Summary:I would like to understand whether there is...
Hi,Please make sure all notifications related to ServiceNow are sent to snowcore distribution list email and to group Admins. This should include expiration of certificates, tokens, ... I created snowcore group and added both snowcore and Admins grou...
Hi all,How can i add more file extensions like excel or word, as of now in our Dashboard we have only PPT and PDF option to save the detail of any thing.refer the attached screenshot.
Hi Team, I'm unable to move target instance due to 403, 401 & 400 Invalid username/password combo error after multiple attempts, please advise what action need to be taken
Hi all, I have been trying to add one person in the Dashboard for the view only for that we have made a group like,Dashboard access group but when i am adding the person that person not able to see the dashboard instead the below error is coming any ...
In Zurich the Integration user doesn't show up in OAuth application user drop-down in the Inbound integrations: OAuth - Client credentials grant. I also cannot check the 'Web Services integration user only' when creating the user as that's hidden, s...
Does servicenow supports Azure custom dictionaries/custom translations? if yes how to do this?
I have followed this article---Route walk-up tasks to skilled agents I have configured everything precisely but the after creating the interaction , I couldn't able see in the agent inbox in SOW.Can anyone help me on this?
The archive and deletion rules defined below should be implemented using ServiceNow System Data Management (And these rules should be applied to the particular Service Catalog Item)features.Default policy- Records older than 3 years are moved to an a...
Hi, I have a requirement. In the Work Notes or Comments field, if a user enters any URL or website link, it should automatically appear as a clickable hyperlink.This requirement should apply to any record type, such as Incident, Problem, and others.S...
Hello everyoneI wanted to ask if you have any solution to my case. I am using Transform maps to pass some data to a certain table in the CMDB in ServiceNow. I put as coalesce the fields "Name" and "IP Address" so that it does not generate duplicates ...
Hi everyone,If this question has been addressed before, please feel free to redirect me to the relevant post.I am working on a ServiceNow integration for our product, which generates a substantial list of OT assets. My goal is to import these assets ...
Hi there, I have a catalog item users fill out that has a Requested_for, Opened_by, and u_who_gets_data_access field. I have no problem accessing the Requested_for or Opened_by in a Notification for "Who will receive" tab, but I can't seem to access ...
Hello Smart People!I have been trying to hide an incident form section like 'notes' for users outside of an IP CIDR. Everything i've tried has not worked. With what i'm doing, it is always hidden or not hidden. Is it because im using the 'user login...
