Ability to open mobile app from email notification

[Erik Stolberg]

Does anyone know if ServiceNow supports the "openURL" method in their iOS mobile app? I haven't been able to find any information on that, the "canOpenURL" method, or whether there is an entry in the application's Info.plist file that would define a URL scheme. Examples: http://wiki.akosma.com/IPhone_URL_Schemes#Apple_iPhone_Applications

Essentially I would like to add an additional link in my internal email notifications that would allow users to click and open the ServiceNow mobile app (not CMS or service portal) instead of the link taking them to the browser and opening the full SN interface. I will be rolling out mobile app push notifications in the near future, but this would fill the current need and be useful if a user receives an email and wants to go directly to the record within the mobile app.

[Chuck Tomasi · Accepted solution]

Hi Erik,

At this point, that functionality is not available. Our product team is aware of it, but I have no additional information when it will included in any platform release. Sorry.

[Erik Stolberg]

Thanks Chuck. I figured as much, since most things are well documented if they exist. I'll raise an enhancement, but won't hold my breath.

[chrisperry]

Hey Chuck,

Is there any further update about this functionality becoming available?

Thanks,

Chris

[alejandro1984]

Any updates on this one Chuck?