Ability to report HR cases created from Inbound email actions as phishing

[Arka Banerjee]

Hi Team,

Our client wants to have the ability to report cases created from Inbound emails as phish by checking the email ID of the from sender. Firstly, we need to flag cases created from non - acceptable domains as potential phish, and then user should have the ability to report the mail as phish. Can you please help me achieve this.

@Ankur Bawiskar 

[Prathamesh26]

Hi @Arka Banerjee 

Please check the Email Filters once 

Link - https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/notification...

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this question to solved bucket. 

Regards,

Prathamesh

[Arka Banerjee]

Hi Prathamesh,

Email filters plugin is not installed in our client instance. Also if you go through my above ask, its quite a customized ask, hence looking for solutions in accordance with that

[phgdet]

Hi  Arka Banerjee,

Have you checked the ability of this field in notification form?