Able to see Activity Stream but customer contact unable to add the comments in the Change Request.

[Mahesh Pydisett]

Hello Everyone.

I need help on the Approvals form i.e., we have Approvals Menu on the Business Portal, the issue is if end user is open the Approval form they are unable to see the Additional Comments input box.

Where as Admin can see them.
I have created a Write ACL on both the Change Request and Approval Table Additional Comments field.

But it is not working could someone please help me on this?

Above one is Customer Contact screen, below one is the Admin Screen

Thanks in Advance!!!

[Ankur Bawiskar]

@Mahesh Pydisett 

field level WRITE ACL controls that input box.

But does that user have write access to record as well?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Dr Atul G- LNG]

Why would we want to expose Change Comments to the customer? Customers should not be able to see internal changes, comments, or work notes. These should remain visible only to the appropriate internal users/agents.

Only customer-facing information should be displayed on the customer side.