Abort XYZ user record selection from Caller Field

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-27-2024 05:12 AM
HI folks,
XYZ user record shouldn't be available for selection for logged in users. It can be available in any other case(imports. integration etc..,)
How can i acheive this ?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-27-2024 05:42 AM
You can achieve it through Reference qualifier. Add the appropriate condition in Reference qualifiers.
Regards,
Nikhil Bajaj
Regards,
Nikhil Bajaj
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-27-2024 06:02 AM
Hello @Community Alums
Go to Dictionary of the caller field (by clicking on the field name) , there you can add a condition under the reference specification tab.
Kind Regards,
Ravi Chandra
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-27-2024 07:20 AM
Hi @Community Alums
Go To the Dictionary of that caller field, you can add conditions on Reference Qualifications on this field dictionary as shown below-
Please appreciate the efforts of community contributors by marking the appropriate response as the correct answer and helpful. This may help other community users to follow the correct solution in the future.
********************************************************************************************************
Cheers,
Prashant Kumar
ServiceNow Technical Architect
Community Profile LinkedIn YouTube Medium TopMate
********************************************************************************************************