About the display order of Reference column

[Kentaro Numata]

Hello, It's Kentaro.

I have a question about the display order of Reference column.

1. How to customize display choices

Currently, all records are displayed in cmn_location, and options that are not used are included.
Therefore, I would like to customize the records displayed.

2. How to customize the display order of choices

There is "Other" among the options, and I would like to display it at the bottom of the options.

 

Thanks,

Kentaro.

[SanjivMeher]

Following KB may help. You may need an additional field such as order in the cmn_location to defined the order.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0725720

[Tony Chatfield1]

Hi, you should be able to filter the records using a reference qualifier to exclude records that you do not want to see.
and from memory the sort order can be managed by global user preference, this KB has details

How to sort reference variable on specific columns - Support and Troubleshooting (servicenow.com)
But I do not think you can order individual records within the returned dataset.