About the ServiceNow feature dependency view.

[Masayoshi Kishi]

I have a question about the ServiceNow feature dependency view.

I would like to have certain users not be given the role “dependency_view” but only a custom role and have them refer to the depedency view.

I granted the custom role to the ACL “ngbsm_view” read, but I get the following message.

You don't have permissions to view this page!

Can you please tell me how to add the permissions?

[VikMach]

Hi @Masayoshi-san,
Role "dependency_view" is inhering from ITIL. So, whoever has ITIL role will be able to view the dependency view.
If you only wish to grant to certain users then you need to remove the inheritance from ITIL and then remap based on who should have this role who shouldn't.
Caution!
However, before you do that you need to open the Inheritance Map for the "dependency_view" and then decide how to remap based on your business requirement. Understand the mapping and based on that you can then restructure the access to Dependency View. End to end testing is required before you remove the dependency.

Hope this helps!
Let me know if it worked.

Arigatō!

Regards,
Vikas K

[Masayoshi Kishi]

Thanks for replying.

I did not ask my question in the right way.

What we want to achieve is not to grant OOTB roles like “dependency_view” or “itil” to users.

We are asking which ACL we need to add to display the Dependency View Map after granting the user a custom role that we created from scratch on the “sys_user_role” table.