About Washington DC

Kentaro Numata · ‎05-01-2024

Hi, It's Kentaro.

I have a question about Washington DC.

We mainly use Incident and ESC.

Are there any features that will be added or significantly changed by changing to Washington DC?

I'm using Utah Patch 10.

I'm worried that the existing functionality will also break in Washington DC.

Thanks,

Kentaro.

Dr Atul G- LNG · ‎05-02-2024

Hi @Kentaro Numata

I doubt any major changes done in ESC and Incident. There is major addition "Save as Draft" has been done.

Please check the release notes about this and proceed in Dev first.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

Community Alums · ‎05-01-2024

Hi @Kentaro Numata ,

Please refer to the below link to know about the new capabilities which has come up with Washington DC Release while upgrading from Utah :

ESC: https://docs.servicenow.com/bundle/washingtondc-utah-df3/page/release-notes/rn-combined/washingtondc...

Incident Management : https://docs.servicenow.com/bundle/washingtondc-utah-df3/page/release-notes/rn-combined/washingtondc...

Dr Atul G- LNG · ‎05-02-2024

Hi @Kentaro Numata

I doubt any major changes done in ESC and Incident. There is major addition "Save as Draft" has been done.

Please check the release notes about this and proceed in Dev first.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************