About work notes

yuchen zhang · ‎04-12-2023

Hello everyone.
I would like to know if servicenow can do the following with worknotes.
For example, if user A contributes something in wokrnotes, user B can contribute against user A's comments (similar to slack's thread feature).

Thanks in advance.

AnveshKumar M · ‎04-12-2023

@yuchen zhang

You can give a try by,

Create a new table which extends the sys_journal_field table.
In the new table add an extra field called parent.
Reply to a particular comment/notes will have the parent field value as the sys_id of this parent comment/notes record.
Design a new custom formatter (All -> System UI -> Formatters) to handle the threaded display of the notes/comments.
Add the formatter to Form using form design.

This is high level design, but at micro level it takes lot's of efforts as we need to develop all the functionality which OOB work_notes is having.

Thanks,
Anvesh

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yuchen zhang · ‎04-13-2023

Thank you both!!