Access for email ,attached in activity log

[ujjwal Gautam]

Hi,

If any email notification is sent/ recieved for particular ticket. It is displayed in worklog of record.

For me email is displayed, i am having admin role. But for other team member, who are not having admin role, it is not displayed.

Is there any specific role required to access this notification in activity log.

Please  suggest.

Thanks

Ujjwal 

[Aman Kumar S]

@ujjwal Gautam 

Did you check above solution?

[ujjwal Gautam]

thanks Aman

it worked,after adding ITIL role

Thanks

Ujjwal

[Yousaf]

Hi,

Not  sure what you mean as they are already logged in the activity log...

Maybe you didn't set them to show?

Please check here 

Mark Correct or Helpful if it helps.

[ujjwal Gautam]

issue is for same record few user are able to see email notification in Activity log and few are not able to see.

[SumanthDosapati]

Hi,

As per servicenow

"If email is associated with a record, read access is tied to that that of the record"

Regards,
Sumanth