access for rasing p1 and p2 tickets

[govardhantv]

HI All,

I have requirment that end user should not raise p1and p2 tickets ...user with these condition 2 and 3,should be able to raise the p1 and p2,if user is having only encripition_role then he should not raise p1 or p2.

requirments:

conditions1:encripition_role...cannot raise p1 and p2 tickets.

condition2:encription_role+itsd can raise p1 and p2 tickets

condition3:encripition_role+admin can raise p1andp2 tickets

i have tried all possible ways to achevie this ...but no luck..i am new to servicenow ..can i get some help on this .

Thanks & Regards

Govardhan.

[anurag92]

Try this in client script:

var p =g_form.getValue('priority');

if(g_user.hasRoleExactly('encripition_role') && (p== '1' || p== '2')

alert("You can't submit a P1/P2 incident");

[govardhantv]

Hi Anurag,

we have three conditions here,can we wirte other two conditions in the same script ..if yes can you help me with it

[Deepa Srivastav]

Try below

var p =g_form.getValue('priority');

if( p== '1' || p== '2')

{

if(!(g_user.hasRole('admin') || g_user.hasRole('itsd')))

{

alert("You can't submit a P1/P2 incident");

return false;

}

}

Mark Correct if it solved your issue or hit Like and Helpful if you find my response worthy.

[shloke04]

Hi,

Write an On Change Client Script on the Incident table with Field Name on "Priority" as mentioned below:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

  if (isLoading || newValue === '') {

  return;

  }

  if(g_user.hasRole('encripition_role'))

  {

  if(newValue == '1' || newValue == '2')

  {

  alert('A Sev1/Sev2 incident can only be raised by a user having Role Encryption and ITIL');

  g_form.setValue('urgency', 3);

  g_form.setValue('impact', 3);

  g_form.setValue('priority', oldValue);

  }

  }

  //Type appropriate comment here, and begin script below

}

Hope this helps. Mark the answer as correct/helpful based on impact.

Regards,

Shloke