Access to this content denied based on report_view ACLs - Dashboard Widget - Knowledge Articles

[WazzaJC]

Access to this content denied based on report_view ACLs - Dashboard Widget - Knowledge Articles

Hi Helpful Community,

I would greatly appreciate any help/guidance as to why this is occurring and how can we resolve this please?

Our users (with the exception of Admin Users) are able to view all Dashboard widgets on an ITSM Dashboard we have set up on the Customers Instance, with the exception of 3 widgets, which feed data from the Knowledgebase/Knowledge Article stats. (please see screenshot attached showing error messages).

We are getting the error message 'Access to this content denied based on report_view ACLs' just for the stats that refer to Knowledge base / Knowledge Article stats. All other stats are fine.

How can we resolve/remove the ACLs that are causing this or is there a simpler solution, to ensure non-Admin users can view these Knowledge stats?

Many thanks for any help/guidance.

[Prince Arora · Accepted solution]

@WazzaJC 

Please check the ACLs on "kb_knowledge" OR the table where reports have been created.

Their exist a "report view" ACL on it, you need to check what is the role present in the ACL , you can do two things:

1) Add the role according to your end user's role(who is not able to see reports)

2) OR Provide the same role to the user which is mentioned in the ACL.

If my answer solved your issue, please mark my answer as ✅Correct & 👍Helpful based on the Impact.

[WazzaJC]

@Anders 

Thank you very much - I did as you advised and this indeed provided the solution to our issue.

Many thanks, your help/guidance is much appreciated kind sir 🙂

[Sagar A Shinde]

Hi All ,

I have created dictionary field as it Functional field on problem table but when I try to create report I am getting this error as ""   I found the two ACL on same table one is for global scope and one is for another scope . even I matched all condition of these ACL's I am getting below error while debugging