We have the "Write roles" field defaulted to "admin" for catalog item variables to prevent end users from being able to change the variable values of RITMs, TASKs, INCs, etc. What I have noticed is that these write roles also apply to the "SC Edit It...
Good afternoon,Again my apologies for troubling everyone with these questions. The new UI16 seems to have made numerous changes as expected, but also no longer appears to be honoring any of the legacy methods for change. That makes sense and all, but...
Hi All, As mentioned in the question I need to calculate the time spent by a change request in each state of the state. For example the state are New , Assess , Validate and so on . I need to calculate the time for how long the change request was in...
Hi, I understand (from other post on the forum) that when using mandatory fields on the Service Portal with a record producer these now need to be removed and replaced with a UI policy on the target form to prevent a submit failure. We have a record ...
Is there a way to filter on records in the Incident or in the Problem list that have an attachment - without having to go through each and every record?Thanks!
Can someone explain me what is out of the box means in service now, please explain it in a very simple way with an easy example?
hi guysi want to populate my location value in a drop down from location table and on click of submit i want to select that value so would you pls share jelly script for this..thanks in advance
Hello, I have a multi line text box variable called all_subprofiles. It is a string of a bunch of users names and their profile. Example: John Smith - Traditional User Jane Doe - Special User Bob Williams - Heavy Traveler I want to find u_requested_f...
Hi all, We have a form for users to request a name change either first name, last name, and/or middle name. On the form the requester has the option to select more than one option, but in the workflow different tasks should trigger based on their sel...
Form buttons like update ,save are not working on the header part but working below in particular catalog item catalog task table. Attached is the screenshot of buttons working/not working. Also when I debugged it and inspected it , I got the multipl...
I am attempting to update the Assigned To on a Change Record via a JDBC Data Source. I am using 3 fields on the Transform Field Map. The field I would like to Coalesce on is the correlation_id field but it is not indexed nor will SN let me index it...
Hello, On the Business Service form, we have added the 2 Portfolio reference fields that reference the 'Product Portfolio' table. One called 'Product Portfolio' (u_prdct_portfolio) and one 'Software Development Organization' (u_sd_portfolio). I am t...
Having trouble getting the below script to work. I'm trying to have an attachment be mandatory on the portal when submitting a catalog item request. It will only be required if a variable is 'yes'. I think the issue may be that I am not using cart...
I am trying to push a single record from the rm_story table to my current update set using code. I want to use the following code: When I put this code in a Business Rule it works great and logs that umResult = True. However, when I put this same ...
Hi Community, I ma getting message or warning ""Please configure Resolution Shaper for sn_customerservice_xxx_yyy" when trying to open a case or loading an existing case . I just need to get rid of this message , not been able to find what makes this...
