Morning We currently have the standard UI to resolve an incident. This puts the incident to resolved, makes the resolution tab active with mandatory fields and makes the journal comments mandatory. I understand the reason for the journal notes being ...
Hi all, The business need is that in a knowledge base, there are articles that expire after a certain period of time. We want to send an alert or notification to the contributor or manager to notify them when this happens. I am absolutely new to serv...
Hello. I wanted to understand why my two published Guided Tours are not visible when I attempt to configure auto launch? They are both on the same form, and SNOW recognizes there are two on the page, but they do not show up! Any possible reason why? ...
Hello Everyone,I have an inbound action that creates REQ and RITM and call an existing workflow. All thanks to this article from Mike Kaufman. What I want to do now is to include the Item Variables on the RITM and it's catalog task. I also want to se...
Hello experts, i'm trying reach this functionality: when supporter turns ticket to resolve/pending, assign it to him automatically by Onchange client script. We need this as a client script and not BR cause we want the supporter will see this change...
Hi All, Just want to confirm that i'm right in thinking that there are very limited controls on access to the platform REST API's? From my limited testing it seems like a user without any role can access the table POST API to create a record and a us...
Hi all, I've got a workflow that creates approval records for knowledge articles. This works great. I've got a group of users who are set up in the workflow and they can approve/reject just fine. I've noticed that if user A adds comments to approval ...
I have this requirement to -->Resolved incident should be closed after 72 hrs is there an out of the box business rule?
I added new List and set reference to sys_user_group as picture below. How to add Default Value to List. For example: Database group.
Hi All,I am doing some clean up and need help. I extended the CMDB_CI table and added a class called "Mobile Devices" for our phones and tablets but I didn't use the "NAME" field and now I can't see them from the reference field on my incident form...
I am working on a custom scoped application using which users can search on legacy IT Help Desk application data. One part of the work involves importing the legacy help desk ticket records into an extended Task table in custom scope. I have done tha...
Hello experts Can you please advise where I can find - which fields are configured to use modern cell colouring? - how to determine whether a dot is displayed or the whole cell is coloured? - how the colours are determined? I have searched the we...
Hello, Is it possible to add our own javascript to the system /scripts folders? We are looking to add some custom javascript to the config item pop up list on the incident form. I'm guessing we cannot but thought I would ask. Below is a screenshot...
Hello Community, I'm calling a notification email script from the notification's configuration setup, and for some reason, the line where the email script is called prompts a message indicating, "Email script render error: email script [ cx.quotati...
Hi Everyone, When I add an attachment to the incident form, it is adding a link in the comments field. I want that change to work notes field. How can I achieve this? Regards, Nithish
