I (sys admin) am creating a custom incident form for one of our teams. It is working fine for everyone expect when I go to the incident table now, I do not have the option to switch to "default view" and it is automatically setting it to the custom f...
Does anybody here knows how to remove the attachment icon from the ticket form when the record is closed? Thank you! Enrique
I have created a catalog item with a multi-row variable set. For each item in the MRVS, I want to create a task. Below is my workflow while it is running. I have a 'loops' scratchpad variable that is storing the number of items submitted minus 1 (...
Hi All, I have a requirement to send notifications from SNOW with attachments. So I have written the email script and it works but the problem is that in order to open the attachment, the user must be signed in to SNOW, otherwise, they are not able t...
Hello, I have a UI action creating a knowledge article from a List View (so, you select 1 or multiple boxes on the list list view, and then there's the menu option to create a knowledge article). I want the knowledge article short description to inc...
We are attempting to create a UI Action button that toggles all fields to be editable on what they currently are set. We have the code:var fields = g_form.getEditableFields();for (var x = 0; x < fields.length; x++) { g_form.setReadOnly(fields[x], ...
i want to insert the rest api respopnse in service now table. in our company we are not allowed to create new tables, i need to insert the response in a table as json string. please find the code. var RL_LinkDetails = Class.create();RL_LinkDetails.pr...
So my reference table name = Floor (fpv_floorplan). The two fields in this table (Name = floor and Building = the building associated with the floor). My catalog item has a field that is a select box named "building_location" What I am trying to do i...
Hello,Good day.I would like to ask on how to load/display an existing form (ex. incident form) in a widget /page in servicePortal?Thanks!
I need to create a script which will generate an XML document from specific fields on a record, and then attach that XML to the record. This is to make data on these forms meet a new data standard that our client has to use when sending XML data to ...
Hi All,Am trying to call script include in widget client controller. but am getting result value Null.Client controller :function($scope) { /* widget controller */ var c = this;$scope.clearForm = function(){var url = $scope.page.g_form.getValue("...
Hi All, We had a requirement of adding comments for the approval being rejected, on the Approval widget on service portal. I came up with adding a textbox, on the widget for every approval on the form. This makes the reject button disable, until ther...
Hi,I need to understand the working of Component type of Formatters.What I know it is used for variable Editor but How?Somewhere in the forum I find this information, Can anybody please explain..-------------------------------------------------------...
We have an external site that pulls KB data from our ServiceNow instance using table APIs. We're seeing some intermittent errors where the connection is terminated. While there are other potential areas of questionable behavior, one suspicion is th...
Hi I have an issue where when an approver tries to approve a record the following error message is shownany suggestion to resolve this issue.Regards
