Accessing variables through the Background Scripts

[Puru2]

Dear All,

I am trying to modify a variable *Reason for order*   of an existing RITM record through background script , but unable to access the variable (script throws an error).

Below is the code snippet :

var obj = new GlideRecord('sc_req_item');

obj.addQuery('sys_id','dc60c6eddb14430020a656f0cf961988');

obj.query();

gs.log("Record number is :"+obj.getRowCount());     //got the Row Count as 1

if(obj.next())

{

    obj.reason = 'New Phone Request';

    obj.update();     //trying to update the variable of RITM record

}

However, whenever I am running this script, variable *Reason for Order* remains the same as its previous value --> damaged device received.

Please let me any appropriate script modification.

Best Regards,

Puru

[Chay2 · Accepted solution]

Hi Pururava,

you can write something like

obj.variables.variable_name;

so your script should be like

var obj = new GlideRecord('sc_req_item');

obj.addQuery('sys_id','dc60c6eddb14430020a656f0cf961988');

obj.query();

gs.log("Record number is :"+obj.getRowCount());     //got the Row Count as 1

if(obj.next())

{

    obj.reason = 'New Phone Request';

    obj.variables.variable_name = 'name';

    obj.update();     //trying to update the variable of RITM record

}

[Chuck Tomasi]

Variables are access through the variables object.

You need to set this like ths

obj.variables.reason = 'Your new reason';

[Sharique Azim]

Hi Puruva,

If the workflow is on the RITM table itself, you can simply use the line current.variables.variable_name = 'New Phone Request';; // if a variable

else current.variable_pool.variable_name = 'New Phone Request';; //if variable a part of variable set.