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Accidentally deleted Catalog items and variables

prabhmeet
Giga Expert

I accidentally deleted the catalog item I was creating instead of the variable. I went to deleted records, but cannot find all the variables and script there.

Is there a way I can get it back? Please explain in detail as I am new to servicenow. 

1 ACCEPTED SOLUTION

Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

Hi Prabhmeet,

 

Starting with Lodon you can use Rollback and Delete Recovery : https://docs.servicenow.com/bundle/london-platform-administration/page/administer/table-administration/concept/rollback-delete-recovery.html

Pre-London: Navigate to the Table "sys_metadata_delete" and check if you can find the deleted records over there?

 

-Pradeep Sharma

View solution in original post

5 REPLIES 5

pavan9885
Tera Guru

 

Hope this will help you out 

https://community.servicenow.com/community?id=community_question&sys_id=464d4fa9db9cdbc01dcaf3231f961924

Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

Hi Prabhmeet,

 

Starting with Lodon you can use Rollback and Delete Recovery : https://docs.servicenow.com/bundle/london-platform-administration/page/administer/table-administration/concept/rollback-delete-recovery.html

Pre-London: Navigate to the Table "sys_metadata_delete" and check if you can find the deleted records over there?

 

-Pradeep Sharma

prabhmeet
Giga Expert

Hi pradeep, I can find it in sys_metadata_delete table but when I select all the items, there is no option of undelete. how can I get it back?

Thanks Pradeep, I got it back through Rollback and Delete Recovery.

thanks a lot