Account Recovery Properties not visible after clone

David House
Tera Guru

We have recently completed a clone from our PROD instance over our DEV instance and I've run into an issue where the Account Recovery Properties are no longer visible.

 

This is what it looks like in PROD (And what DEV looked like BEFORE the clone):

DavidHouse_0-1697154754187.png

 

And this is what DEV now looks like AFTER the clone:

DavidHouse_1-1697154778375.png

 

The system properties that are managed on this Account Recovery Properties page still exist and are set as they were before:

DavidHouse_2-1697154950313.png

 

 

Has anyone come across this issue before and have any ideas on how to resolve this?

1 ACCEPTED SOLUTION

AnveshKumar M
Tera Sage
Tera Sage

Hi @David House ,

1. Open the list view of the table sys_properties_category_m2m

2. Search for Account Recovery [4579257ec3062010559d74c3e540ddbf] category records.

3. It should contain 3 records as shown in the screenshot below, if not try importing them from production.

 

Screenshot_2023-10-13-07-10-32-803-edit_com.android.chrome.jpg

 4. Then check ACR Properties page, it shoul display as is.

 

 

Please mark my answer helpful and accept as solution if it helped you 👍

Thanks,
Anvesh

View solution in original post

5 REPLIES 5

@David House Yeah. That's my general practice to keep same sys_id accross the instances. Which makes my life little easier 🙂

Thanks,
Anvesh