Account Recovery Properties not visible after clone

[David House]

We have recently completed a clone from our PROD instance over our DEV instance and I've run into an issue where the Account Recovery Properties are no longer visible.

This is what it looks like in PROD (And what DEV looked like BEFORE the clone):

And this is what DEV now looks like AFTER the clone:

The system properties that are managed on this Account Recovery Properties page still exist and are set as they were before:

Has anyone come across this issue before and have any ideas on how to resolve this?

[AnveshKumar M · Accepted solution]

Hi @David House ,

1. Open the list view of the table sys_properties_category_m2m

2. Search for Account Recovery [4579257ec3062010559d74c3e540ddbf] category records.

3. It should contain 3 records as shown in the screenshot below, if not try importing them from production.

 4. Then check ACR Properties page, it shoul display as is.

Please mark my answer helpful and accept as solution if it helped you 👍✅

[David House]

Hi @AnveshKumar M,

That was exactly what I was looking for. Those records were there, but the Property field had been cleared somehow (some side-effect of the clone perhaps).

Entering those Property values once more has revived the Account Recovery Properties page.

Thank you!

David

[AnveshKumar M]

@David House I guess this might happen because of different sys_id of the properties. For further investigation you can check sys_id of properties in dev and prod.

[David House]

@AnveshKumar M you're right, they do have different sys_ids between the instances.

Would it be better to import the PROD properties into DEV so that they match, or add a Preserver to preserve the current properties in future clones?

Thanks,

David