Account table is not available for selection in special handling notes

[ihabeeb]

Hi all , 
While special handling notes creation process , a specific user (CSM Agent with Special Handling Notes permission) cannot see the account table in the table name list .
When he selects type conditional and look to select account in 'Table name' only case , incident and product model is available .
He have the three roles related to special handling notes ('sn_shn.admin', 'sn_shn.editor', 'sn_shn.user') and also can view account table (can't create) .
 Admins can view account in the list .What might be the problem for specific user ?

[Ankur Bawiskar · Accepted solution]

@ihabeeb 

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[Ankur Bawiskar · Accepted solution]

@ihabeeb 

3 ways for you

1) either update the OOTB script include

OR

2) update the dictionary attribute and create your own script include, again you are touching OOTB dictionary entry

OR

3) give create Role to your user for account creation

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏