ACL: Form View and List View discrepancies

[Vismit Ambre]

Hi everyone,

I have created a custom role and assigned it to certain group.

I have also created * and None ACLs to give access to the users of that group to the required table (sn_si_runbook_document)

When I try to impersonate any user from that group and try to access the sn_si_runbook_document table, I am not able to see the Number and Short Description of the KB article in the list view. But if I open the record, both the fields are accessible/visible on the form level

Here is the form view:

I tried to debug the ACL, however the conditions are being evaluated to true but the somehow the field values aren't being displayed on the List View.

Any help would be appreciated.

Regards,

Vismit

[Alberto Consonn]

Hi,

you have to check if there are any other ACL read for the fields Number and Short Description of the KB article, this should be the reason why you can't see these fields in the form.

If I have answered your question, please mark my response as correct and/or helpful so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

[Vismit Ambre]

Hi,

There are no other ACLs on that particular field. So I specifically wrote an ACL which will allow users with the custom role to read the field(s): short_description & number. But no luck.

Also, one more thing if any ACL would restrict the access to those two specific fields, then those fields should not be visible on the Form Level too. Please correct me if my understanding regarding this is wrong!

Regards,
Vismit

[Anurag Tripathi]

Write specific field level acl for short description and number field(on your table). On the Task level it might have been written and hence you need something to override it.

[Vismit Ambre]

Hi,

There are no other ACLs on that particular field. So I specifically wrote an ACL which will allow users with the custom role to read the field(s): short_description & number. But no luck.

Also, one more thing if any ACL would restrict the access to those two specific fields, then those fields should not be visible on the Form Level too. Please correct me if my understanding regarding this is wrong!

Regards,
Vismit